About The Role
Reporting to the ASB Manager, you’ll provide a high quality, resident focused service, dealing with a wide range of ASB cases. On a duty basis, you’ll triage new reports, assess risk, agree action plans, and investigate incidents, always working with empathy, professionalism, and sound judgement. You’ll manage a varied caseload, gathering and evaluating evidence, taking proportionate action to prevent further incidents, and using legal remedies where appropriate. You’ll also work closely with internal teams and external partners to address ASB effectively and proactively across our neighbourhoods.
Location
Owl Beech Lodge, Horshamwith regular travel across Surrey & North Hampshire. You’ll have the opportunity for hybrid working as agreed with your line manager.
About you
You’re calm under pressure, confident in your decision making, and motivated by helping people through difficult situations. You’re able to balance empathy with professionalism, ensuring residents feel heard while clearly managing expectations and outcomes.
- Experience of ASB case management in a social housing or similar environment
- Excellent communication skills, with the ability to build rapport and explain complex information clearly
- Strong judgement and resilience when dealing with challenging and sensitive situations
- Confidence managing a varied caseload and prioritising work to meet service standards
- A thorough, organised approach with strong attention to detail
- A proactive, solutions focused mindset
- A full UK driving licence and access to a vehicle is essential
Advert closing date
26th November 2026 at 23:59 (We may close the advert early if we receive a suitable number of applications).
Interview date
2nd December 2026
About Us
At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.
A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
Anti-Social Behaviour Officer in Horsham employer: Southern Housing
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