At a Glance
- Tasks: Support residents affected by anti-social behaviour and create action plans to tackle issues.
- Company: Join Southern Housing, a leading housing provider dedicated to community well-being.
- Benefits: Enjoy flexible working, healthcare cash plans, and career development opportunities.
- Other info: Be part of a diverse team that values inclusion and personal growth.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in ASB case management and strong communication skills are essential.
The role involves joining our leading Anti-Social Behaviour service in the Housing team at Southern Housing. Reporting to the ASB Manager, you will deliver excellent service to residents affected by ASB. Your responsibilities will include:
- Triage new ASB reports, assess situations, and create action plans to investigate, manage risks, and support those affected.
- Manage a varied ASB caseload, investigate incidents, evaluate evidence, and take appropriate action, including legal remedies.
- Complete risk assessments and dynamically assess situations to tackle ASB and support complainants.
- Investigate reports of nuisance, harassment, and anti-social behaviour (and occasionally domestic abuse), and determine appropriate actions.
- Decide on additional measures for evidence gathering, such as sound recording and CCTV.
- Maintain high standards of case management and support teams through supervision.
- Keep meticulous records of all actions, discussions, and decisions.
What You’ll Need:
- Experience in ASB case management, preferably in social housing.
- Excellent communication skills across various channels.
- Teamwork skills to deliver excellent service in a challenging environment.
- Experience with equality and diversity issues, including Equality Impact Assessments.
- Professional curiosity to identify residents with support needs.
- Ability to manage resilience in a challenging environment.
- Research and analytical skills to interrogate partnership databases to support multi-agency case reviews and action planning.
In your supporting statement, it is important that you address how you meet each of the above six criteria providing real examples.
Closing Date: 31st May 2026 at 23:59
Shortlisting: 4th June 2026
Interview Date: 17th June 2026
Please note, we reserve the right to close this vacancy early, should we receive a high volume of applications.
About us: At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
What's in it for you:
- Pension
- Life assurance
- Healthcare cash plan
- Eyecare & dental
- Birthday leave
- Retailers discounts
- Cycle to work
- Buy & sell annual leave
- Season ticket loan
- In-house academy & career development
- Flexible working
Inclusion and Diversity: We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics; it's about celebrating differences of thought, opinion, experience, and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.
Anti-Social Behaviour Officer in Horsham employer: Southern Housing
Southern Housing is an exceptional employer that prioritises the well-being of its employees while making a significant impact in the community. With a strong focus on professional development, inclusive work culture, and a comprehensive benefits package including flexible working options and health plans, employees are empowered to thrive both personally and professionally. Joining our team means being part of a dedicated group that values diversity and strives to create safe, affordable homes for over 167,000 residents across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Anti-Social Behaviour Officer in Horsham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Southern Housing. Understand our values and how we support our residents. This will help you connect your experience with what we do, showing us you're genuinely interested.
✨Tip Number 2
Prepare real-life examples! Think about situations where you've tackled anti-social behaviour or supported residents in need. We love hearing about your experiences, so be ready to share specific stories that highlight your skills and resilience.
✨Tip Number 3
Practice your communication skills! As an Anti-Social Behaviour Officer, you'll need to communicate effectively with various stakeholders. Try role-playing common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're keen on joining our team. Don’t forget to tailor your application to highlight how you meet the criteria listed in the job description!
We think you need these skills to ace Anti-Social Behaviour Officer in Horsham
Some tips for your application 🫡
Tailor Your Supporting Statement:Make sure to address each of the six criteria mentioned in the job description. Use real examples from your experience that showcase how you meet these requirements. This is your chance to shine, so don’t hold back!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Avoid jargon and make sure your sentences are easy to read. We want to understand your experience without having to decipher complex language.
Show Your Passion for ASB Work:Let us know why you’re interested in tackling anti-social behaviour. Share your motivation for wanting to help residents and improve their living conditions. A little enthusiasm goes a long way in making your application stand out!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find all the info you need about the application process there!
How to prepare for a job interview at Southern Housing
✨Know Your ASB Stuff
Make sure you brush up on your knowledge of anti-social behaviour and the relevant laws. Familiarise yourself with common ASB scenarios and how to handle them. This will show that you're not just interested in the role, but that you understand the challenges it brings.
✨Prepare Real Examples
When addressing the six criteria in your supporting statement, use specific examples from your past experience. Think about times you've triaged reports, managed a caseload, or worked with diverse communities. Concrete examples will help you stand out and demonstrate your skills effectively.
✨Show Your Communication Skills
As an Anti-Social Behaviour Officer, communication is key. Be ready to discuss how you've successfully communicated with residents and other stakeholders in the past. Practice articulating your thoughts clearly and confidently, as this will be crucial during the interview.
✨Demonstrate Team Spirit
This role requires teamwork, so be prepared to talk about how you've collaborated with others in challenging situations. Highlight your ability to support colleagues and contribute to a positive team environment. Showing that you can work well with others will make you a more attractive candidate.
