At a Glance
- Tasks: Support vulnerable residents to sustain their tenancy and achieve their support goals.
- Company: Join a compassionate organisation dedicated to helping those in need.
- Benefits: Competitive salary, supportive team, and opportunities for professional growth.
- Other info: Full driving licence needed; dynamic role with potential for career advancement.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in customer-focused roles and knowledge of housing law required.
The predicted salary is between 30000 - 40000 £ per year.
As a Tenancy Sustainment Officer, you’ll provide intensive tenancy sustainment support to our most vulnerable residents, helping them to sustain their tenancy and reduce the risk of tenancy failure. You’ll support residents with diverse and complex needs, including those experiencing safeguarding concerns and domestic abuse. You’ll ensure referrals are made to the appropriate statutory agencies and coordinate multi‑agency meetings, ensuring residents receive the help and support they need.
Location: Owl Beech Lodge, Horsham
What You’ll Be Doing
- Providing structured support to our most vulnerable residents, enabling them to sustain their tenancy and develop effective methods to achieve their identified support targets.
- Carrying out a risk assessment with each resident, highlighting any risks to themselves, their tenancy or others.
- Completing an action plan with each resident, detailing all elements of support required to sustain their tenancy. This will include making referrals to external agencies and signposting, and you’ll regularly review action plans through to case closure.
- Visiting residents in their homes, completing welfare checks, making safeguarding referrals, monitoring and updating cases, and working in partnership with multi‑agency partners.
What You’ll Need
- Experience of working in a front‑facing customer‑focused role and excellent knowledge of housing law, tenant rights and laws relating to repairs and safeguarding.
- An in‑depth understanding of issues affecting vulnerable people.
- A proven track record of developing and building relationships with external providers and partner organisations, with good negotiating and influencing skills.
- A confident individual with exceptional listening and customer service skills.
- Excellent communication skills both verbal and written.
- The necessary skills to complete support plans, reports and risk assessments.
- Ability to organise and prioritise own workload to meet deadlines.
- A full driving licence and access to a personal vehicle.
Please note, in your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.
Closing Date: 18th June 2026 at 23:59. We reserve the right to close the vacancy early if we receive a high volume of applications.
Tenancy Sustainment Officer in Hastings employer: Southern Housing
At Owl Beech Lodge in Horsham, we pride ourselves on being an exceptional employer dedicated to supporting our Tenancy Sustainment Officers in making a real difference in the lives of vulnerable residents. Our inclusive work culture fosters collaboration and professional growth, offering ongoing training and development opportunities to enhance your skills in a meaningful role. With a strong commitment to employee well-being and a supportive team environment, you will find a rewarding career path that empowers you to create positive change in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Sustainment Officer in Hastings
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector or related fields. You never know who might have a lead on a Tenancy Sustainment Officer role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to tenancy support and safeguarding. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your experience! When you get the chance to meet potential employers, share specific examples of how you've helped vulnerable residents in the past. This will demonstrate your capability and passion for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Tenancy Sustainment Officer in Hastings
Some tips for your application 🫡
Tailor Your Supporting Statement:Make sure to address each criterion in the job description with real examples from your experience. We want to see how you meet the needs of our vulnerable residents, so be specific and personal!
Showcase Your Communication Skills:Since excellent communication is key for this role, let your written application reflect that. Use clear, concise language and make sure your points are easy to follow. We’re looking for someone who can communicate effectively both verbally and in writing.
Highlight Your Experience:Don’t forget to mention any relevant experience you have in customer-facing roles or working with vulnerable people. We love seeing how you’ve built relationships and navigated complex situations in the past!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure we receive all your details correctly and gives you a chance to explore more about us at StudySmarter!
How to prepare for a job interview at Southern Housing
✨Know Your Stuff
Make sure you brush up on housing law and tenant rights before the interview. Being able to discuss these topics confidently will show that you understand the complexities of the role and are ready to support vulnerable residents effectively.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully supported individuals with complex needs. Highlight your experience in risk assessments and action plans, as this will demonstrate your ability to handle the responsibilities of a Tenancy Sustainment Officer.
✨Communication is Key
Practice your verbal and written communication skills. You’ll need to convey sensitive information clearly and compassionately, so consider role-playing common scenarios with a friend to refine your approach.
✨Be Ready to Discuss Multi-Agency Work
Since the role involves coordinating with various agencies, be prepared to talk about your experience in building relationships and working collaboratively. Think of examples where you’ve successfully negotiated or influenced outcomes in a team setting.
