At a Glance
- Tasks: Deliver top-notch customer support and administrative services in a dynamic environment.
- Company: Join Southern Housing, a leading housing provider making a real difference.
- Benefits: Enjoy flexible working, career development, and great perks like birthday leave and discounts.
- Other info: Hybrid role with opportunities for growth in a diverse and inclusive culture.
- Why this job: Make an impact by helping others find affordable homes and improving lives.
- Qualifications: Customer service experience, strong admin skills, and a collaborative spirit required.
The predicted salary is between 25000 - 30000 £ per year.
Southern Housing are looking for motivated and dedicated candidates to join our Operational Support department as an Operational Support Officer. Are you passionate about giving fantastic customer service and helping others? Do you thrive on variety, problem solving and finding effective solutions? If you answered yes, we have an exciting opportunity for you.
Reporting to an Operational Support Team Manager, you'll deliver high quality support services for our Operations and Customer Transactions Directorates. You will provide administrative support services that are customer centred and efficient, positively supporting our wider teams collaboratively.
The location: This is a hybrid working role with an expectation of at least 3 days (subject to agreement with your manager after your training has been completed) within our Hastings office.
What you'll need:
- Demonstrable experience delivering a customer-focused service
- Proven ability to follow, apply and improve operational processes
- Strong administrative capability, including accurate data entry and document management
- Numerical accuracy and confidence in handling financial or transactional information
- Clear and effective written and verbal communication skills
- Experience working collaboratively across teams, demonstrating a one-team approach
- Strong organisational and time-management skills
- Resilience and adaptability to change, with experience supporting service improvements
In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.
Closing date: 12th June 2026 at 23:59pm. We may close the advert early if we receive a suitable number of applications.
About us: At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
What's in it for you:
- Pension
- Life assurance
- Healthcare cash plan
- Eyecare & dental
- Birthday leave
- Retailers discounts
- Cycle to work
- Buy & sell annual leave
- Season ticket loan
- In-house academy & career development
- Flexible working
Inclusion and Diversity: We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.
Operational Support Officer in Hastings employer: Southern Housing
Southern Housing is an exceptional employer that prioritises its employees' growth and well-being, offering a supportive work culture where collaboration and customer service excellence are at the forefront. With a hybrid working model based in Hastings, employees benefit from flexible arrangements, comprehensive health plans, and numerous development opportunities, all while making a meaningful impact in the housing sector. Join us to be part of a diverse team dedicated to providing affordable homes and improving lives across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Support Officer in Hastings
✨Tip Number 1
Get to know the company! Research Southern Housing and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service scenarios. Since this role is all about delivering fantastic support, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend any relevant events. This can give you insider info about the company culture and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Southern Housing.
We think you need these skills to ace Operational Support Officer in Hastings
Some tips for your application 🫡
Show Your Customer Service Passion:Make sure to highlight your love for customer service in your application. Share specific examples of how you've gone above and beyond to help customers, as this is key for us at Southern Housing.
Be Specific About Your Skills:When addressing the criteria, be clear and concise. Use real-life examples to demonstrate your administrative skills and ability to handle data accurately. We want to see how you’ve applied these skills in previous roles.
Collaborate and Communicate:Since teamwork is essential for us, mention instances where you've worked collaboratively across teams. Effective communication is crucial, so don’t forget to showcase your written and verbal skills in your application.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Southern Housing
✨Know Your Customer Service Examples
Make sure you have specific examples ready that showcase your customer service skills. Think about times when you went above and beyond to help a customer or resolved a tricky situation. This will demonstrate your passion for providing fantastic service, which is key for the Operational Support Officer role.
✨Showcase Your Problem-Solving Skills
Prepare to discuss how you've tackled challenges in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you clearly convey your ability to find effective solutions, which is crucial for this position.
✨Highlight Your Administrative Skills
Since the role requires strong administrative capabilities, be ready to talk about your experience with data entry and document management. Mention any tools or software you’ve used and how you ensure accuracy in your work. This will show that you’re organised and detail-oriented.
✨Emphasise Team Collaboration
Southern Housing values a one-team approach, so think of examples where you’ve worked collaboratively across teams. Discuss how you’ve supported colleagues and contributed to team goals. This will highlight your ability to positively support wider teams, which is essential for the role.
