About The Role
We're looking for an experienced and data-driven Service Charge Data & Performance Manager to lead the integrity, governance and performance of service charge data across Southern Housing.
Reporting to the Director of Service Charge & Specialist Leasehold Services, you'll be responsible for ensuring service charge information is accurate, transparent, auditable and compliant. You'll provide high-quality insight and assurance to support operational decision-making, financial control and continuous improvement across the organisation.
As the organisational lead for service charge data management and performance reporting, you'll work closely with colleagues across Finance, Asset Management, Building Safety, Operations, Development and Technology. You'll champion a data-led approach to service charge management, helping to deliver accurate, recoverable and transparent service charges while reducing organisational risk.
You'll lead across data governance, performance reporting, assurance frameworks, financial oversight and continuous improvement, ensuring robust controls and high-quality information underpin service charge delivery.
You'll be based at one of our main offices in Farringdon, Croydon or Sittingbourne, with the option for hybrid working where appropriate and agreed with your manager.
About you
We're looking for someone who is analytical, strategic and quality-focused, and enjoys using data, insight and collaboration to drive performance, improve processes and support better outcomes for residents.
You'll bring:
Significant experience in service charge management, including leasehold service charges, recoverability principles and relevant legislation
Strong data analysis, reporting and performance management skills, with the ability to turn complex information into meaningful insight
Experience of budgeting, forecasting and financial analysis, with a focus on accuracy, risk management and value for money
Experience developing and maintaining d...
Service Charge & Data Performance Manager in East Kilbride employer: Southern Housing
At our Kent Science Park location, we pride ourselves on fostering a dynamic and inclusive work culture that encourages innovation and collaboration. Employees benefit from comprehensive professional development opportunities, competitive remuneration, and a supportive environment that values work-life balance, making it an ideal place for those looking to advance their careers in cyber security and networking.
