Customer Repair Advisor in Dover

Kent - Kent Science Park, Sittingbourne, Kent - The Oasts, Maidstone
About The Role
Were looking for friendly, motivated people who love helping others and creating brilliant customer experiences. As an accredited, award-winning contact centre, were proud of our reputation for being warm, reliable and genuinely helpful, and now wed love you to be part of it!
In this role, youll be handling calls and digital enquiries, helping residents by diagnosing and raising repairs, and keeping everyone in the loop, from residents and colleagues to contractors.
Were open for customers between 08:00 and 17:00, Monday to Friday, so youll need to work flexibly within these hours.
This role is based at our Kent Offices in either Maidstone or Sittingbourne.
Youll be expected to complete your training and probation from the office, with hybrid working options available following this.
About you
If youre confident using your initiative, great with systems, and enjoy getting things done, youll fit right in. Experience in a customer contact centre is helpful, but dont worry if youre new to it well give you all the training you need.
Fantastic communication skills: you listen well, take things in, and explain information clearly and simply.
Confidence using multiple systems: you can multitask and navigate different applications quickly.
Resilience: you stay calm and positive, even when customers are having a tough day.
Strong organisation and attention to detail.
A positive, can-do attitude: you enjoy helping people and solving problems.
Experience in repairs & maintenance (a bonus, but not essential).
Closing Date: Sunday 4th October 2026 at 23:59pm
Shortlisting Date: W/C 5th October 2026
Interview Dates: W/C 12th October 2026
We may close the role early due to applicant numbers...