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- Tasks: Deliver high-quality property maintenance services and support Trade Technicians.
- Company: Join Southern Housing, a leading housing provider in the UK.
- Benefits: Enjoy paid travel time, generous holiday allowance, and full training.
- Why this job: Make a real difference to residents and communities every day.
- Qualifications: Experience in property maintenance is a plus, but not essential.
- Other info: Diverse and inclusive culture with excellent career progression opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
Isle of Wight
The role
Join Southern Housing as a Direct Services Technician
Are you passionate about delivering high-quality property maintenance services that make a real difference to residents and communities?
Were looking for a proactive and reliable?Direct Services Technician?to join our dedicated Reactive Repairs team. Reporting to a Lead Technician and/or Operations Manager, youll play a key role in supporting Trade Technicians and contributing to a responsive, efficient, and customer-focused maintenance service.
Working across the Isle of Wight are youll help ensure our homes and facilities are safe, clean, and well-maintained. With a first time fix ethos and a commitment to excellent communication, youll be instrumental in meeting KPIs and delivering outstanding customer satisfaction.
What youll be doing
- Waste Clearance.
- Glazing.
- Minor Repairs.
- Graffiti Clearance.
- Grounds Maintenance.
- Office Moves.
- Groundworks (paving, bricklaying, landscaping, Jet Washing, etc).
Basic Carpentry, Plumbing and Decorating generally supporting Trade Technicians as a second person.
- Support the delivery of a sector leading, resident focused, and efficient repairs, maintenance, and general caretaking service developed in association with our residents.
- carry out repairs, maintenance, and caretaking in accordance with current Building Regulations, Health and Safety Legislation and Association timescales; and ensure that the organisation is always fully compliant.
- carry out all works in accordance with policy, procedure, guidelines, and regulation.
- complete all necessary digital works orders / paperwork on time and to the required standard.
What you need
- a proven track record of working within a Direct Labour Service, where customer satisfaction is at the heart of service delivery two years experience is desired, but not essential.
- a working knowledge of all the statutory and regulatory rules and / or codes of practice that underpin the delivery of an efficient and effective property related direct labour service.
- experience of a range of repairs, maintenance, and / or caretaking work.
- a thorough understanding of and personal commitment to diversity; treating others with dignity and respect, with a real desire to understand and meet diverse customer needs and aspirations.
- to have knowledge of the requirements of the Health and Safety Act, and any other relevant legislation and / or regulatory requirements.
In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.
Closing Date:Thursday 2nd October 2025 at 23:59
Shortlisting Date: From 3rd October 2025
Interview Date:w/c 13th October 2025
?(We may close the advert early if we receive a suitable?number of applications).
Applying for roles with us
About us
At Southern Housing, our residents are at theheartof everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to peoples lives.
A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
Benefits in working with us
As a trusting and competitive provider of care and support services on the Island, we can provide you with paid travel time, generous mileage and holiday allowance, paid DBS and training as well as health benefits package. And if you're interested in career progression, then we are the employer for you!?
- The ability to buy extra leave and discount cards?
- Employee referral scheme?
- Cash claim-back on medical treatments?
- Full training provided at no additional cost?
- Additional payment for sleep-in duties, where applicable?
- Discounted rates on a cycle scheme, personal medical plans, life assurance, give as you earn, critical illness and travel insurance
Inclusion and Diversity
We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, its about celebrating differences of thought, opinion, experienceand perspective of each individual. Were all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.
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Direct Services Technician employer: Southern Housing
Contact Detail:
Southern Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Direct Services Technician
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Southern Housing. Understand their values and how they prioritise customer satisfaction. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Direct Services Technician. Highlight your hands-on skills and any relevant examples from your past work.
✨Tip Number 3
Show your passion for the job! During the interview, let your enthusiasm for property maintenance shine through. Talk about why you love helping residents and making a difference in their lives. A positive attitude can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Direct Services Technician
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the Direct Services Technician role. Highlight your relevant experience and skills that align with the job description, especially your commitment to customer satisfaction and property maintenance.
Showcase Real Examples: In your supporting statement, don’t just list your qualifications. Provide real-life examples of how you've met the criteria mentioned in the job description. This will help us see how you can make a difference in our team.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to understand your qualifications and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Southern Housing
✨Know Your Stuff
Make sure you brush up on the key responsibilities of a Direct Services Technician. Familiarise yourself with property maintenance tasks like waste clearance, glazing, and minor repairs. Being able to discuss these confidently will show that you're serious about the role.
✨Showcase Your Experience
In your supporting statement, highlight specific examples from your past work that demonstrate your commitment to customer satisfaction and compliance with health and safety regulations. Real-life scenarios can make your application stand out!
✨Emphasise Communication Skills
Since this role involves working closely with residents and trade technicians, be prepared to discuss how you communicate effectively. Share examples of how you've resolved issues or improved service delivery through good communication.
✨Be Yourself
Southern Housing values diversity and inclusion, so don’t hesitate to let your personality shine through. Be honest about your experiences and how they’ve shaped your approach to working with diverse communities. Authenticity can really resonate with interviewers!
