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- Tasks: Lead the scheduling of maintenance works to enhance residents' home experiences.
- Company: Join Southern Housing, a leading housing provider dedicated to community impact.
- Benefits: Enjoy flexible working, healthcare plans, and career development opportunities.
- Other info: Diverse and inclusive workplace with a focus on personal growth.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: GCSE/O-Level standard and experience in scheduling and customer service.
The predicted salary is between 30000 - 40000 £ per year.
The role makes a real impact on residents' day-to-day experience of their homes. As a Responsive Repairs Planner (Scheduler), you'll be the key lead for defined geographical patches, owning our maintenance scheduling diary end to end. You'll diagnose and book works to drive first-time fixes, coordinate seamlessly with the Operational Support and Customer Services teams, and serve as the first point of contact for all scheduling enquiries, liaising directly with residents, operatives, and partners to resolve issues quickly, professionally, and in line with our standards.
You’ll keep appointments on track, triage urgent jobs, and help us meet SLAs and KPIs while living our HEART values (Honest, Efficient, Accountable, Respectful, Trusted). You'll be based from our Maidstone office with the opportunity for hybrid working by agreement with your manager.
What you’ll need:
- Qualified to GCSE/O Level standard or similar.
- Experience of scheduling work in a maintenance environment and can demonstrate.
- Experience of delivering a front line, customer focused service.
- Experience of working in a housing management or maintenance environment.
- Experience of working in an inner city, multi-cultural environment and working closely with tenants.
In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.
Closing Date: 26th May 2026 at 23:59 (We may close the advert early if we receive a suitable number of applications).
About us: At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
What’s in it for you:
- Pension
- Life assurance
- Healthcare cash plan
- Eyecare & dental
- Birthday leave
- Retailers discounts
- Cycle to work
- Buy & sell annual leave
- Season ticket loan
- In-house academy & career development
- Flexible working
Inclusion and Diversity: We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience, and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.
Responsive Repairs Planner in Dartford employer: Southern Housing
Contact Detail:
Southern Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Responsive Repairs Planner in Dartford
✨Tip Number 1
Get to know the company culture! Before your interview, check out Southern Housing's values and mission. This will help you align your answers with what they care about, showing that you're not just a good fit for the role, but for the team too.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your past experiences relate to the job description, especially your customer service skills and scheduling experience.
✨Tip Number 3
Be ready to share real examples! When asked about your experience, have specific situations in mind where you’ve successfully managed scheduling or resolved issues. This will demonstrate your ability to handle the responsibilities of a Responsive Repairs Planner.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re genuinely interested in the role and helps keep you top of mind.
We think you need these skills to ace Responsive Repairs Planner in Dartford
Some tips for your application 🫡
Tailor Your Supporting Statement: Make sure to address each of the criteria listed in the job description. Use real examples from your experience that showcase how you meet these requirements. This is your chance to shine, so don’t hold back!
Showcase Your Customer Service Skills: Since this role is all about providing a top-notch service to residents, highlight any previous experience where you’ve gone above and beyond for customers. We want to see how you can bring that same energy to our team!
Keep It Professional Yet Personal: While we love a professional tone, don’t be afraid to let your personality shine through. A bit of warmth and authenticity can make your application stand out. Remember, we’re looking for someone who fits into our HEART values!
Apply Through Our Website: To ensure your application gets the attention it deserves, make sure to apply directly through our website. It’s the best way for us to receive your details and keep everything organised. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Southern Housing
✨Know Your Stuff
Make sure you understand the role of a Responsive Repairs Planner inside out. Familiarise yourself with scheduling processes, SLAs, and KPIs. Being able to discuss how you’ve successfully managed similar tasks in the past will show that you’re the right fit for the job.
✨Showcase Your Customer Service Skills
Since this role is all about liaising with residents and ensuring their needs are met, be ready to share specific examples of how you've delivered excellent customer service in previous roles. Highlight any experiences where you resolved issues quickly and professionally.
✨Demonstrate Your Problem-Solving Abilities
Prepare to discuss situations where you had to triage urgent jobs or manage scheduling conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your answers and clearly illustrate your problem-solving skills.
✨Embrace the HEART Values
Southern Housing values honesty, efficiency, accountability, respect, and trust. Think of examples from your past work that align with these values and be ready to share them during the interview. This will show that you not only understand their culture but also embody it.