At a Glance
- Tasks: Schedule and coordinate maintenance work to enhance residents' home experiences.
- Company: Join Southern Housing, a leading housing provider dedicated to community impact.
- Benefits: Enjoy flexible working, healthcare plans, and career development opportunities.
- Other info: Diverse and inclusive workplace with a focus on personal growth.
- Why this job: Make a real difference in people's lives while growing your career in a supportive environment.
- Qualifications: GCSE/O-Level standard and experience in scheduling and customer service.
The predicted salary is between 30000 - 40000 € per year.
The role involves making a real impact on residents' day-to-day experience of their homes. As a Responsive Repairs Planner (Scheduler), you will be the key lead for defined geographical patches, owning our maintenance scheduling diary end to end. You will diagnose and book works to drive first-time fixes, coordinate seamlessly with the Operational Support and Customer Services teams, and serve as the first point of contact for all scheduling enquiries, liaising directly with residents, operatives, and partners to resolve issues quickly, professionally, and in line with our standards.
You will keep appointments on track, triage urgent jobs, and help us meet SLAs and KPIs while living our HEART values (Honest, Efficient, Accountable, Respectful, Trusted). You will be based from our Maidstone office with the opportunity for hybrid working by agreement with your manager.
What you will need:
- Qualified to GCSE/O-Level standard or similar.
- Experience of scheduling work in a maintenance environment.
- Experience of delivering a front-line, customer-focused service.
- Experience of working in a housing management or maintenance environment.
- Experience of working in an inner-city, multi-cultural environment and working closely with tenants.
In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.
Closing Date: 26th May 2026 at 23:59 (We may close the advert early if we receive a suitable number of applications).
About us: At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
What's in it for you:
- Pension
- Life assurance
- Healthcare cash plan
- Eyecare & dental
- Birthday leave
- Retailers discounts
- Cycle to work
- Buy & sell annual leave
- Season ticket loan
- In-house academy & career development
- Flexible working
Inclusion and Diversity: We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics; it's about celebrating differences of thought, opinion, experience, and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.
Locations
Responsive Repairs Planner in Dartford, Kent employer: Southern Housing
Southern Housing is an exceptional employer that prioritises the well-being of its employees while making a meaningful impact on the lives of residents. With a strong commitment to inclusion and diversity, a range of benefits including flexible working, career development opportunities, and a supportive work culture, you will thrive in a role that not only challenges you but also allows you to contribute positively to your community from our Maidstone office.
StudySmarter Expert Advice🤫
We think this is how you could land Responsive Repairs Planner in Dartford, Kent
✨Tip Number 1
Get to know the company inside out! Research Southern Housing, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference for their residents.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to scheduling and customer service. Think of real-life examples from your past experiences that demonstrate how you've tackled similar challenges.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Southern Housing.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and making an impact!
We think you need these skills to ace Responsive Repairs Planner in Dartford, Kent
Some tips for your application 🫡
Tailor Your Supporting Statement:Make sure to address each of the criteria listed in the job description. Use real examples from your experience that showcase how you meet these requirements. This is your chance to shine, so don’t hold back!
Showcase Your Customer Service Skills:Since this role is all about delivering a top-notch customer experience, highlight any relevant experience you have in customer service. Share specific instances where you resolved issues or improved a process for residents.
Keep It Professional Yet Personal:While we want you to be professional, don’t forget to let your personality shine through! A touch of warmth and authenticity can make your application stand out. Remember, we’re looking for someone who fits into our HEART values.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Southern Housing
✨Know Your Stuff
Before the interview, make sure you understand the role of a Responsive Repairs Planner inside out. Familiarise yourself with scheduling processes, SLAs, and KPIs. Being able to discuss these topics confidently will show that you're serious about the position.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your experience in scheduling and customer service. Think about times when you resolved issues quickly or improved processes. This will help you illustrate how you meet the job criteria effectively.
✨Emphasise Your People Skills
Since this role involves liaising with residents and various teams, highlight your communication skills. Be ready to discuss how you've successfully worked in a multi-cultural environment and how you’ve built relationships with tenants and colleagues alike.
✨Align with HEART Values
Familiarise yourself with the HEART values (Honest, Efficient, Accountable, Respectful, Trusted) and think of examples that reflect these traits in your work. Showing that you embody these values will resonate well with the interviewers and demonstrate your fit for the company culture.
