At a Glance
- Tasks: Make a real impact by scheduling maintenance and resolving resident issues.
- Company: Join Southern Housing, a leading housing provider in the UK.
- Benefits: Enjoy flexible working, healthcare plans, and career development opportunities.
- Other info: Diverse and inclusive culture with excellent growth potential.
- Why this job: Be part of a team that values residents and makes a difference every day.
- Qualifications: GCSE/O-Level standard and experience in scheduling and customer service.
The predicted salary is between 30000 - 40000 € per year.
The role involves making a real impact on residents' day-to-day experience of their homes. As a Responsive Repairs Planner (Scheduler), you will be the key lead for defined geographical patches, owning our maintenance scheduling diary end to end. You will diagnose and book works to drive first-time fixes, coordinate seamlessly with the Operational Support and Customer Services teams, and serve as the first point of contact for all scheduling enquiries, liaising directly with residents, operatives, and partners to resolve issues quickly, professionally, and in line with our standards.
You will keep appointments on track, triage urgent jobs, and help us meet SLAs and KPIs while living our HEART values (Honest, Efficient, Accountable, Respectful, Trusted). You will be based from our Maidstone office with the opportunity for hybrid working by agreement with your manager.
What you will need:
- Qualified to GCSE/O-Level standard or similar.
- Experience of scheduling work in a maintenance environment.
- Experience of delivering a front-line, customer-focused service.
- Experience of working in a housing management or maintenance environment.
- Experience of working in an inner-city, multi-cultural environment and working closely with tenants.
In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.
Closing Date: 26th May 2026 at 23:59 (We may close the advert early if we receive a suitable number of applications).
About us: At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
What's in it for you:
- Pension
- Life assurance
- Healthcare cash plan
- Eyecare & dental
- Birthday leave
- Retailers discounts
- Cycle to work
- Buy & sell annual leave
- Season ticket loan
- In-house academy & career development
- Flexible working
Inclusion and Diversity: We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics; it's about celebrating differences of thought, opinion, experience, and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.
Locations
Planning Officer (Part Time) in Dartford, Kent employer: Southern Housing
Southern Housing is an exceptional employer that prioritises the well-being and development of its employees while making a tangible impact on the lives of residents. With a strong commitment to inclusion and diversity, flexible working arrangements, and a comprehensive benefits package including healthcare and career development opportunities, you will thrive in a supportive environment that values your contributions. Based in Maidstone, this role offers the chance to engage with a diverse community and play a crucial part in enhancing the quality of housing services.
StudySmarter Expert Advice🤫
We think this is how you could land Planning Officer (Part Time) in Dartford, Kent
✨Tip Number 1
Get to know the company! Research Southern Housing and understand our HEART values. When you show that you align with our mission and culture, it’ll make a real difference in your interviews.
✨Tip Number 2
Practice your communication skills. As a Responsive Repairs Planner, you'll be liaising with residents and teams. Role-play common scenarios with a friend to boost your confidence and ensure you can handle enquiries smoothly.
✨Tip Number 3
Prepare examples from your past experiences that showcase your customer service skills and scheduling expertise. Be ready to discuss how you've tackled challenges in a maintenance environment – we love hearing about real-life situations!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Southern Housing.
We think you need these skills to ace Planning Officer (Part Time) in Dartford, Kent
Some tips for your application 🫡
Tailor Your Supporting Statement:Make sure to address each of the criteria listed in the job description. Use real examples from your experience that showcase how you meet these requirements. This is your chance to shine, so don’t hold back!
Showcase Your Customer Service Skills:Since this role is all about delivering a front-line, customer-focused service, highlight any relevant experiences where you've successfully resolved issues or improved customer satisfaction. We want to see how you can make a difference for our residents!
Keep It Professional Yet Personal:While we want you to be professional in your application, don’t forget to let your personality shine through! A touch of authenticity can make your application stand out and show us who you really are.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Southern Housing
✨Know Your Stuff
Make sure you understand the role of a Responsive Repairs Planner inside out. Familiarise yourself with scheduling processes, SLAs, and KPIs. Be ready to discuss how your past experiences align with these responsibilities.
✨Showcase Your Customer Service Skills
Since this role is all about liaising with residents and resolving issues, prepare examples that highlight your customer service experience. Think of specific situations where you’ve gone above and beyond to help someone.
✨Demonstrate Your Problem-Solving Abilities
Be prepared to talk about how you triage urgent jobs and keep appointments on track. Share real-life examples of how you’ve successfully diagnosed and resolved scheduling conflicts or maintenance issues in the past.
✨Embrace the HEART Values
Southern Housing values honesty, efficiency, accountability, respect, and trust. Reflect on how you embody these values in your work and be ready to share examples that demonstrate your commitment to them.
