At a Glance
- Tasks: Make a real impact by scheduling maintenance and resolving resident issues.
- Company: Join Southern Housing, a leading housing provider in the UK.
- Benefits: Enjoy flexible working, healthcare plans, and career development opportunities.
- Other info: Diverse and inclusive culture where your contributions are valued.
- Why this job: Help improve residents' lives while growing your skills in a supportive environment.
- Qualifications: GCSE/O-Level standard and experience in scheduling or customer service.
The predicted salary is between 20000 - 25000 € per year.
The role involves making a real impact on residents' day-to-day experience of their homes. As a Responsive Repairs Planner (Scheduler), you will be the key lead for defined geographical patches, owning our maintenance scheduling diary end to end. You will diagnose and book works to drive first-time fixes, coordinate seamlessly with the Operational Support and Customer Services teams, and serve as the first point of contact for all scheduling enquiries, liaising directly with residents, operatives, and partners to resolve issues quickly, professionally, and in line with our standards.
You will keep appointments on track, triage urgent jobs, and help us meet SLAs and KPIs while living our HEART values (Honest, Efficient, Accountable, Respectful, Trusted). You will be based from our Maidstone office with the opportunity for hybrid working by agreement with your manager.
What you will need:
- Qualified to GCSE/O-Level standard or similar.
- Experience of scheduling work in a maintenance environment.
- Experience of delivering a front-line, customer-focused service.
- Experience of working in a housing management or maintenance environment.
- Experience of working in an inner-city, multi-cultural environment and working closely with tenants.
In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.
Closing Date: 26th May 2026 at 23:59 (We may close the advert early if we receive a suitable number of applications).
About us: At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
What's in it for you:
- Pension
- Life assurance
- Healthcare cash plan
- Eyecare & dental
- Birthday leave
- Retailers discounts
- Cycle to work
- Buy & sell annual leave
- Season ticket loan
- In-house academy & career development
- Flexible working
Inclusion and Diversity: We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics; it's about celebrating differences of thought, opinion, experience, and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.
Locations
Part Time Planner in Dartford, Kent employer: Southern Housing
Southern Housing is an exceptional employer that prioritises the well-being and development of its employees while making a meaningful impact on the lives of residents. With a strong commitment to inclusion and diversity, flexible working arrangements, and a comprehensive benefits package including healthcare and career development opportunities, you will thrive in a supportive environment that values your contributions. Join us in Maidstone and be part of a team dedicated to providing safe, secure, and affordable homes for our communities.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Planner in Dartford, Kent
✨Tip Number 1
Get to know the company! Research Southern Housing and understand their HEART values. This will help you align your answers during interviews and show that you're genuinely interested in making a difference for their residents.
✨Tip Number 2
Practice your communication skills. As a Responsive Repairs Planner, you'll be liaising with various teams and residents. Role-play common scenarios with a friend to boost your confidence and ensure you can handle enquiries smoothly.
✨Tip Number 3
Showcase your scheduling experience! Be ready to discuss specific examples of how you've successfully managed maintenance schedules in the past. Highlight any first-time fix successes to demonstrate your effectiveness.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our team at Southern Housing. Don’t miss out on this opportunity!
We think you need these skills to ace Part Time Planner in Dartford, Kent
Some tips for your application 🫡
Tailor Your Supporting Statement:Make sure to address each of the criteria listed in the job description. Use real examples from your experience that showcase how you meet these requirements. This is your chance to shine, so don’t hold back!
Showcase Your Customer Service Skills:Since this role is all about delivering a front-line, customer-focused service, highlight any relevant experiences where you've gone above and beyond for customers. We want to see how you embody our HEART values in your work.
Keep It Clear and Concise:While we love a good story, make sure your application is easy to read. Use clear language and avoid jargon. Remember, the easier it is for us to understand your points, the better your chances!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Southern Housing
✨Know the HEART Values
Before your interview, make sure you understand Southern Housing's HEART values: Honest, Efficient, Accountable, Respectful, and Trusted. Think of examples from your past experiences that demonstrate how you've embodied these values in your work, especially in customer service or scheduling roles.
✨Showcase Your Scheduling Experience
Be ready to discuss your experience in scheduling work within a maintenance environment. Prepare specific examples where you successfully managed appointments, triaged urgent jobs, or resolved scheduling conflicts. This will show that you can handle the responsibilities of the role effectively.
✨Highlight Customer Focus
Since this role is all about delivering a front-line, customer-focused service, think of times when you went above and beyond for a customer. Share stories that illustrate your ability to communicate clearly and resolve issues quickly, as this will resonate well with the interviewers.
✨Prepare for Cultural Sensitivity
Given the diverse environment you'll be working in, it's important to demonstrate your experience in multi-cultural settings. Be prepared to discuss how you've worked closely with tenants from different backgrounds and how you ensured their needs were met respectfully and efficiently.
