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For Companies At a Glance
- Tasks: Manage customer accounts and assist with revenue collection and debt recovery.
- Company: Join a dynamic team focused on maximising revenue and enhancing customer satisfaction.
- Benefits: Enjoy flexible working options and a supportive work environment.
- Why this job: Great chance to develop negotiation skills while making a real impact on the company.
- Qualifications: Strong communication skills and a knack for negotiation are essential.
- Other info: Perfect for those looking to kickstart their career in finance or customer service.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
We're looking for talented individuals to join us asCustomer Accounts Officerswithin our dedicated Customer Transactions department. This is an exciting opportunity for someone with an interest in revenue maximisation and collection, through a prompt and consistent arrears management and debt recovery service. The ideal candidate will be a good communicator, a strong negotiator and should be able …
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Customer Accounts Officer employer: Southern Housing
Contact Detail:
Southern Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Accounts Officer
✨Tip Number 1
Familiarise yourself with the principles of revenue maximisation and debt recovery. Understanding these concepts will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your negotiation skills. Consider role-playing scenarios where you might need to negotiate payment plans or resolve disputes, as this will prepare you for real-life situations in the job.
✨Tip Number 3
Network with current or former Customer Accounts Officers if possible. They can provide insights into the day-to-day responsibilities and challenges of the role, which can be invaluable during your interview.
✨Tip Number 4
Prepare specific examples from your past experiences that showcase your communication and problem-solving skills. Being able to articulate how you've successfully managed similar situations will set you apart from other candidates.
We think you need these skills to ace Customer Accounts Officer
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the responsibilities of a Customer Accounts Officer. Highlight your interest in revenue maximisation and debt recovery in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in customer service, negotiation, and communication skills. Use specific examples that demonstrate your ability to manage accounts effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Discuss your skills in arrears management and how you can contribute to the company's goals in revenue collection.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial for a Customer Accounts Officer.
How to prepare for a job interview at Southern Housing
✨Showcase Your Communication Skills
As a Customer Accounts Officer, you'll need to demonstrate excellent communication abilities. Prepare examples of how you've effectively communicated with customers in the past, especially in challenging situations.
✨Highlight Negotiation Experience
Strong negotiation skills are crucial for this role. Think of specific instances where you've successfully negotiated terms or resolved disputes, and be ready to discuss these during your interview.
✨Understand Revenue Maximisation
Familiarise yourself with concepts related to revenue maximisation and debt recovery. Be prepared to discuss how you can contribute to these areas and any relevant experience you have.
✨Demonstrate Problem-Solving Abilities
The role involves managing arrears and collections, so showcasing your problem-solving skills is key. Prepare to share examples of how you've tackled difficult situations or improved processes in previous roles.
