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- Tasks: Lead maintenance scheduling, ensuring quick resolutions for residents' needs.
- Company: Join Southern Housing, a top UK housing provider focused on community impact.
- Benefits: Enjoy flexible working, healthcare plans, and career development opportunities.
- Other info: Diverse and inclusive workplace with a strong team culture.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: GCSE/O-Level standard and experience in scheduling and customer service.
The predicted salary is between 30000 - 40000 £ per year.
The role makes a real impact on residents' day-to-day experience of their homes. As a Responsive Repairs Planner (Scheduler), you'll be the key lead for defined geographical patches, owning our maintenance scheduling diary end to end. You'll diagnose and book works to drive first-time fixes, coordinate seamlessly with the Operational Support and Customer Services teams, and serve as the first point of contact for all scheduling enquiries, liaising directly with residents, operatives, and partners to resolve issues quickly, professionally, and in line with our standards.
You’ll keep appointments on track, triage urgent jobs, and help us meet SLAs and KPIs while living our HEART values (Honest, Efficient, Accountable, Respectful, Trusted). You’ll be based from our Croydon office with the opportunity for hybrid working by agreement with your manager.
What you’ll need:
- Qualified to GCSE/O Level standard or similar.
- Experience of scheduling work in a maintenance environment and can demonstrate.
- Experience of delivering a front line, customer focused service.
- Experience of working in a housing management or maintenance environment.
- Experience of working in an inner city, multi-cultural environment and working closely with tenants.
In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.
Closing Date: 26th May 2026 at 23:59 (We may close the advert early if we receive a suitable number of applications).
About us: At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
What’s in it for you:
- Pension
- Life assurance
- Healthcare cash plan
- Eyecare & dental
- Birthday leave
- Retailers discounts
- Cycle to work
- Buy & sell annual leave
- Season ticket loan
- In-house academy & career development
- Flexible working
Inclusion and Diversity: We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience, and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.
Responsive Repairs Planner in Croydon employer: Southern Housing
Contact Detail:
Southern Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Responsive Repairs Planner in Croydon
✨Tip Number 1
Get to know the company! Research Southern Housing and understand their HEART values. This will help you align your answers during interviews and show that you're genuinely interested in making a difference for residents.
✨Tip Number 2
Practice your scheduling skills! Think of scenarios where you had to manage multiple tasks or appointments. Be ready to share these examples, as they’ll demonstrate your ability to handle the role of a Responsive Repairs Planner effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and possibly even a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Southern Housing and making a positive impact.
We think you need these skills to ace Responsive Repairs Planner in Croydon
Some tips for your application 🫡
Show Us Your Experience: When you're writing your application, make sure to highlight your experience in scheduling work within a maintenance environment. We want to see real examples of how you've delivered a customer-focused service, so don’t hold back!
Address the Criteria: In your supporting statement, it's super important to address each of the criteria listed in the job description. We’re looking for specific examples that demonstrate how you meet these requirements, so tailor your responses accordingly.
Keep It Professional Yet Personal: While we love a professional tone, don’t be afraid to let your personality shine through! We want to get a sense of who you are and how you align with our HEART values, so feel free to share your passion for making a difference.
Apply Through Our Website: Make sure to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Southern Housing
✨Know Your Stuff
Make sure you understand the role of a Responsive Repairs Planner inside out. Familiarise yourself with scheduling processes, SLAs, and KPIs. Be ready to discuss how your past experiences align with these responsibilities.
✨Showcase Your Customer Service Skills
Since this role is all about liaising with residents and ensuring their needs are met, prepare examples that highlight your customer service experience. Think of specific situations where you resolved issues quickly and professionally.
✨Demonstrate Your Problem-Solving Abilities
Be prepared to talk about how you've triaged urgent jobs in the past. Share real-life examples where you had to think on your feet and make decisions that led to successful outcomes.
✨Embrace the HEART Values
Southern Housing values honesty, efficiency, accountability, respect, and trust. Reflect on how you embody these values in your work and be ready to share instances where you've demonstrated them in a professional setting.