Project Surveyor - Complex Projects in Croydon

This is a 6 month fixed term contract. We’re looking for a motivated and capable individual to join our team as a Project Surveyor. At Southern Housing, we are committed to delivering safe, well-maintained homes and high-quality asset management services for our residents, and this role plays an important part in achieving that.

Reporting to the relevant Senior Projects Managers (London and Counties) you’ll be responsible for the delivery of Complex Projects, covering Contract and Direct Services. Ensuring these projects are delivered efficiently, safely, and cost-effectively, while maintaining excellent customer satisfaction. You’ll work closely with residents, contractors, leaseholders, resident groups, and internal stakeholders to ensure projects are delivered to agreed quality standards, within budget, and in compliance with statutory and regulatory requirements.

Your day-to-day responsibilities will include:

• Managing Complex Projects from inception through to completion, ensuring delivery to agreed quality, budget, and timescale targets.
• Undertaking property surveys, defect analysis, technical appraisals, and preparing specifications and schedules of work for tender.
• Managing contractor performance, monitoring project progress, and ensuring compliance with Southern Housing's contract management framework and health and safety requirements.
• Building strong relationships with residents, leaseholders, and stakeholder groups, keeping them informed and consulted throughout project delivery.
• Managing complex repairs, complaints, budgets, risk assessments, and project records while providing technical advice to colleagues and stakeholders.

You’ll also contribute to continuous improvement by identifying more efficient ways of delivering services, promoting best practice, and sharing learning from projects, complaints, and customer feedback. This role will be covering Brighton, West Sussex and South Hampshire, with hybrid working arrangements available where appropriate and agreed with your manager.

You'll bring:

• Relevant experience: Experience in building surveying, construction, or asset management within a customer-focused environment. Proven experience managing planned maintenance, major works, service contracts, and contractor performance.
• Skills and knowledge: Strong knowledge of building construction, property maintenance, health and safety, and relevant legislation. Experience undertaking property surveys, defect diagnosis, and preparing specifications and schedules of work.
• Communication skills: Excellent written and verbal communication skills, with the ability to adapt your approach to different audiences. Ability to build effective relationships with residents, leaseholders, contractors, and internal stakeholders.
• Problem‑solving ability: Ability to diagnose property defects, manage complex repairs, and identify effective solutions. Confidence in resolving complaints and balancing customer needs with operational requirements.
• Organisation and prioritisation: Strong organisational skills with the ability to manage multiple projects and competing priorities. A methodical approach with excellent attention to detail and a focus on delivering projects on time and within budget.
• Teamwork: A collaborative approach and the ability to work effectively with colleagues, contractors, and customers. Experience supporting, supervising, or guiding others to deliver high‑quality outcomes.
• Adaptability: Comfortable managing a varied workload across surveying, project delivery, and stakeholder management. A proactive mindset with a commitment to continuous improvement and delivering excellent customer service.

About the team: You’ll be part of the Asset Management and Property Services team, working together to deliver high-quality maintenance, investment, and improvement programmes across Southern Housing's homes and communities. The team collaborates closely with residents, contractors, customer-facing teams, and operational colleagues to ensure homes remain safe, compliant, well maintained, and fit for the future while delivering excellent customer experiences and value for money.

About Us: At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.