At a Glance
- Tasks: Deliver top-notch customer service and support across various operations.
- Company: Join Southern Housing, a dedicated team focused on community support.
- Benefits: Hybrid working, competitive salary, and opportunities for personal growth.
- Other info: Collaborative environment with a focus on service improvement.
- Why this job: Make a real difference by helping others and solving problems daily.
- Qualifications: Experience in customer service and strong organisational skills required.
The predicted salary is between 30000 - 40000 € per year.
Southern Housing are looking for motivated and dedicated candidates to join our Operational Support department as an Operational Support Officer. Are you passionate about giving fantastic customer service and helping others? Do you thrive on variety, problem solving and finding effective solutions? If you answered yes, we have an exciting opportunity for you.
In this role you will be reporting to an Operational Support Team Manager, you’ll deliver high quality support services for our Operations and Customer Transactions Directorates. You will provide administrative support services that are customer centred and efficient, positively supporting our wider teams collaboratively.
Location
This is a hybrid working role with an expectation of at least 3 days (subject to agreement with your manager after your training has been completed) within one of our offices in Croydon or Farringdon.
What You’ll Need
- Demonstrable experience delivering a customer‑focused service
- Proven ability to follow, apply and improve operational processes
- Strong administrative capability, including accurate data entry and document management
- Numerical accuracy and confidence in handling financial or transactional information
- Clear and effective written and verbal communication skills
- Experience working collaboratively across teams, demonstrating a one‑team approach
- Strong organisational and time‑management skills
- Resilience and adaptability to change, with experience supporting service improvements
In your supporting statement, it is important that you address how you meet the above criteria providing examples.
Closing date for applications: 24th May 2026 at 23:59pm
Operational Support Officer in Croydon employer: Southern Housing
Southern Housing is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture where collaboration and customer service excellence are at the forefront. With hybrid working options in vibrant locations like Croydon and Farringdon, employees enjoy flexibility while being part of a dedicated team focused on delivering high-quality support services. Join us to be part of a dynamic environment that values your contributions and fosters continuous development.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Support Officer in Croydon
✨Tip Number 1
Get to know the company! Research Southern Housing and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and even lead to referrals, which can boost your chances of landing the job.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and operational support. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your relevant experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Operational Support Officer in Croydon
Some tips for your application 🫡
Show Your Passion for Customer Service:Make sure to highlight your enthusiasm for delivering fantastic customer service in your application. Share specific examples of how you've gone above and beyond to help others, as this will resonate with us at Southern Housing.
Demonstrate Your Problem-Solving Skills:We love candidates who can think on their feet! In your written application, include instances where you've tackled challenges or improved processes. This will show us that you thrive on variety and can find effective solutions.
Be Clear and Concise:When writing your supporting statement, clarity is key. Use straightforward language and structure your thoughts logically. This will help us see your strong communication skills right from the start!
Tailor Your Application:Don’t forget to tailor your application to the role! Address how you meet the criteria listed in the job description, using relevant examples. We want to see how you fit into our team, so make it personal and apply through our website!
How to prepare for a job interview at Southern Housing
✨Know Your Customer Service Stuff
Make sure you can talk about your experience in delivering customer-focused services. Think of specific examples where you've gone above and beyond to help someone. This will show that you're not just passionate but also capable of providing fantastic service.
✨Show Off Your Organisational Skills
Prepare to discuss how you manage your time and organise tasks. Bring up instances where you've successfully handled multiple responsibilities or improved processes. This will highlight your strong administrative capabilities and your knack for efficiency.
✨Communicate Clearly
Practice your verbal and written communication skills before the interview. You might be asked to explain complex information simply, so think about how you can convey your ideas clearly. This is crucial for the role, as effective communication is key to supporting teams.
✨Embrace Change and Problem-Solving
Be ready to share examples of how you've adapted to change or solved problems in previous roles. This will demonstrate your resilience and ability to support service improvements, which are essential traits for an Operational Support Officer.
