At a Glance
- Tasks: Deliver top-notch customer service and provide administrative support to various teams.
- Company: Join Southern Housing, a forward-thinking organisation focused on service excellence.
- Benefits: Enjoy a hybrid work model, competitive pay, and opportunities for personal growth.
- Other info: Exciting career prospects in a collaborative environment.
- Why this job: Be part of a team that values service improvements and effective problem-solving.
- Qualifications: Strong customer focus and excellent administrative skills required.
The predicted salary is between 30000 - 40000 € per year.
Southern Housing is seeking an Operational Support Officer to join their Operational Support department in Croydon on a hybrid basis. This role involves delivering high-quality customer service and administrative support to the Operations and Customer Transactions Directorates.
Applicants should demonstrate:
- a strong customer focus,
- excellent administrative skills,
- the ability to work collaboratively across teams.
The role offers exciting opportunities for those passionate about service improvements and effective problem-solving.
The closing date for applications is 24th May 2026.
Hybrid Operations Support Specialist (Customer Service) in Croydon employer: Southern Housing
Southern Housing is an excellent employer that prioritises employee well-being and professional growth, offering a supportive work culture in the vibrant location of Croydon. With a strong focus on customer service excellence, employees benefit from hybrid working arrangements, ongoing training opportunities, and a collaborative environment that encourages innovative problem-solving. Join us to be part of a team dedicated to making a meaningful impact in the community while advancing your career.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Operations Support Specialist (Customer Service) in Croydon
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Southern Housing on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a candidate.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how we can showcase our problem-solving skills and customer focus. Role-playing with a friend can help us feel more confident!
✨Tip Number 3
Don’t forget to research Southern Housing’s values and recent projects. This will help us tailor our responses during the interview and show that we’re genuinely interested in contributing to their mission.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily and stay updated on any new opportunities.
We think you need these skills to ace Hybrid Operations Support Specialist (Customer Service) in Croydon
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to help customers in the past, so share specific examples that demonstrate your strong customer focus.
Be Organised and Clear:When filling out your application, keep it neat and organised. We appreciate clarity, so use bullet points or headings to make your skills and experiences stand out. This will help us quickly see why you’d be a great fit for the role!
Collaborate in Your Writing:Since this role involves working across teams, show us your collaborative spirit in your application. Mention any experiences where you’ve worked with others to achieve a common goal, as teamwork is key in our environment.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Southern Housing
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Be ready to discuss how you’ve handled difficult situations in the past and what strategies you used to ensure customer satisfaction.
✨Show Off Your Administrative Skills
Prepare examples that highlight your organisational abilities and attention to detail. Think about times when you successfully managed multiple tasks or improved a process, as these will resonate well with the role.
✨Collaborate Like a Pro
Since this role requires teamwork, be prepared to share experiences where you worked effectively with others. Highlight your communication skills and how you contributed to team success in previous roles.
✨Embrace Problem-Solving Scenarios
Think of specific instances where you identified a problem and implemented a solution. This will demonstrate your proactive approach and passion for service improvements, which is crucial for the position.
