At a Glance
- Tasks: Provide top-notch customer service and administrative support in a dynamic environment.
- Company: Join Southern Housing, a leading housing provider dedicated to making a difference.
- Benefits: Enjoy flexible working, healthcare plans, and career development opportunities.
- Other info: Embrace a diverse culture where your unique contributions are valued.
- Why this job: Make a real impact by helping others find affordable homes every day.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 30000 - 40000 € per year.
Croydon hybrid working. Southern Housing are looking for motivated and dedicated candidates to join our Operational Support department as an Operational Support Officer. Are you passionate about giving fantastic customer service and helping others? Do you thrive on variety, problem solving and finding effective solutions? If you answered yes, we have an exciting opportunity for you.
Reporting to an Operational Support Team Manager, you'll deliver high quality support services for our Operations and Customer Transactions Directorates. You will provide administrative support services that are customer centred and efficient, positively supporting our wider teams collaboratively.
The location: This is a hybrid working role with an expectation of at least 3 days (subject to agreement with your manager after your training has been completed) within one of our offices in Croydon or Farringdon.
What you'll need:
- Demonstrable experience delivering a customer-focused service
- Proven ability to follow, apply and improve operational processes
- Strong administrative capability, including accurate data entry and document management
- Numerical accuracy and confidence in handling financial or transactional information
- Clear and effective written and verbal communication skills
- Experience working collaboratively across teams, demonstrating a one-team approach
- Strong organisational and time-management skills
- Resilience and adaptability to change, with experience supporting service improvements
In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.
Closing date: 24th May 2026 at 23:59pm. We may close the advert early if we receive a suitable number of applications.
About us: At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
What's in it for you:
- Pension
- Life assurance
- Healthcare cash plan
- Eyecare & dental
- Birthday leave
- Retailers discounts
- Cycle to work
- Buy & sell annual leave
- Season ticket loan
- In-house academy & career development
- Flexible working
Inclusion and Diversity: We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.
Locations
Operational Support Officer in Croydon, Surrey employer: Southern Housing
Southern Housing is an exceptional employer that prioritises the well-being and development of its employees while making a meaningful impact in the community. With a strong focus on customer service, a collaborative work culture, and a range of benefits including flexible working arrangements, career development opportunities, and a commitment to diversity and inclusion, you will find a supportive environment that encourages personal and professional growth in Croydon. Join us to be part of a team that values your contributions and helps you thrive in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Support Officer in Croydon, Surrey
✨Tip Number 1
Get to know the company! Research Southern Housing and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering fantastic support, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Southern Housing.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and making a difference in the community.
We think you need these skills to ace Operational Support Officer in Croydon, Surrey
Some tips for your application 🫡
Show Us Your Customer Service Skills:When you're writing your application, make sure to highlight your experience in delivering top-notch customer service. We want to see real examples of how you've gone above and beyond to help others, so don’t hold back!
Be Specific About Your Experience:Address each of the criteria listed in the job description with clear examples from your past roles. This is your chance to show us how your skills align with what we're looking for, so be as specific as possible!
Keep It Clear and Concise:While we love a good story, make sure your application is easy to read. Use clear language and keep your sentences concise. This will help us quickly understand your qualifications and fit for the role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at Southern Housing
✨Know Your Customer Service Examples
Make sure you have specific examples ready that showcase your customer service skills. Think about times when you went above and beyond to help someone or solved a tricky problem. This will show your passion for delivering fantastic service, which is key for the Operational Support Officer role.
✨Demonstrate Your Organisational Skills
Prepare to discuss how you manage your time and stay organised, especially when juggling multiple tasks. You might want to share a story about a time you improved a process or handled a busy period effectively. This will highlight your strong administrative capabilities and ability to adapt.
✨Showcase Your Team Spirit
Since collaboration is important, think of examples where you worked well with others to achieve a common goal. Be ready to explain how you contribute to a 'one-team' approach, as this will resonate with their values and demonstrate your fit for the company culture.
✨Be Ready for Change
Southern Housing values resilience and adaptability, so prepare to discuss how you've handled change in the past. Share an experience where you supported service improvements or adapted to new processes, showing that you're not just flexible but also proactive in making things better.
