At a Glance
- Tasks: Support residents affected by anti-social behaviour and create action plans to tackle issues.
- Company: Join Southern Housing, a leading housing provider dedicated to community well-being.
- Benefits: Enjoy flexible working, healthcare plans, and career development opportunities.
- Other info: Be part of a diverse team that values inclusion and personal growth.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in ASB case management and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
The role involves joining our leading Anti-Social Behaviour service in the Housing team at Southern Housing. Reporting to the ASB Manager, you will deliver excellent service to residents affected by ASB. Your responsibilities will include:
- Triage new ASB reports, assess situations, and create action plans to investigate, manage risks, and support those affected.
- Manage a varied ASB caseload, investigate incidents, evaluate evidence, and take appropriate action, including legal remedies.
- Complete risk assessments and dynamically assess situations to tackle ASB and support complainants.
- Investigate reports of nuisance, harassment, and anti-social behaviour (and occasionally domestic abuse), and determine appropriate actions.
- Decide on additional measures for evidence gathering, such as sound recording and CCTV.
- Maintain high standards of case management and support teams through supervision.
- Keep meticulous records of all actions, discussions, and decisions.
What You’ll Need:
- Experience in ASB case management, preferably in social housing.
- Excellent communication skills across various channels.
- Teamwork skills to deliver excellent service in a challenging environment.
- Experience with equality and diversity issues, including Equality Impact Assessments.
- Professional curiosity to identify residents with support needs.
- Ability to manage resilience in a challenging environment.
- Research and analytical skills to interrogate partnership databases to support multi-agency case reviews and action planning.
In your supporting statement, it is important that you address how you meet each of the above six criteria providing real examples.
Closing Date: 31st May 2026 at 23:59
Shortlisting: 4th June 2026
Interview Date: 17th June 2026
Please note, we reserve the right to close this vacancy early, should we receive a high volume of applications.
About us: At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
What's in it for you:
- Pension
- Life assurance
- Healthcare cash plan
- Eyecare & dental
- Birthday leave
- Retailers discounts
- Cycle to work
- Buy & sell annual leave
- Season ticket loan
- In-house academy & career development
- Flexible working
Inclusion and Diversity: We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics; it's about celebrating differences of thought, opinion, experience, and perspective of each individual. We want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.
Anti-Social Behaviour Officer in Crawley employer: Southern Housing
Southern Housing is an exceptional employer that prioritises the well-being of its employees while making a significant impact in the community. With a strong focus on professional development, flexible working arrangements, and a commitment to diversity and inclusion, employees are empowered to thrive in their roles. The opportunity to contribute to meaningful work in a supportive environment makes Southern Housing a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Anti-Social Behaviour Officer in Crawley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Southern Housing. Understand their values and how they support residents. This will help you tailor your answers and show that you're genuinely interested in making a difference.
✨Tip Number 2
Prepare real-life examples! Think about your past experiences in ASB case management and how they relate to the role. Be ready to share specific situations where you triaged reports or managed challenging cases, as this will demonstrate your skills effectively.
✨Tip Number 3
Practice your communication skills! Since excellent communication is key for this role, consider doing mock interviews with friends or family. This will help you articulate your thoughts clearly and confidently during the actual interview.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Southern Housing site. It’s the best way to ensure your application gets the attention it deserves, and you’ll be one step closer to joining our amazing team!
We think you need these skills to ace Anti-Social Behaviour Officer in Crawley
Some tips for your application 🫡
Tailor Your Supporting Statement:Make sure to address each of the six criteria mentioned in the job description. Use real examples from your experience that showcase how you meet these requirements. This is your chance to shine, so don’t hold back!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Avoid jargon and make sure your sentences are easy to read. We want to understand your experience without getting lost in complicated language.
Show Your Passion for ASB Work:Let us know why you’re interested in tackling anti-social behaviour. Share your motivation for wanting to help residents and improve their living conditions. A bit of enthusiasm can go a long way in making your application stand out!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find all the info you need about the application process there!
How to prepare for a job interview at Southern Housing
✨Know Your ASB Stuff
Make sure you brush up on your knowledge of anti-social behaviour and the relevant laws. Be ready to discuss specific cases you've handled in the past, showcasing your experience in ASB case management. This will show that you understand the complexities of the role and can hit the ground running.
✨Showcase Your Communication Skills
Since excellent communication is key in this role, prepare examples that highlight your ability to communicate effectively with residents and colleagues. Think about times when you’ve resolved conflicts or provided support to those affected by ASB, and be ready to share these stories during the interview.
✨Demonstrate Teamwork
Southern Housing values teamwork, so come prepared with examples of how you've successfully collaborated with others in challenging environments. Discuss how you’ve contributed to team goals and supported your colleagues, especially in high-pressure situations.
✨Be Ready for Real-Life Scenarios
Expect situational questions where you'll need to demonstrate your problem-solving skills. Prepare to discuss how you would handle specific ASB incidents, including risk assessments and evidence gathering. This will help the interviewers see your analytical skills in action and your ability to think on your feet.
