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For Companies At a Glance
- Tasks: Design and deliver training programmes for our Customer Access & Transactions teams.
- Company: Join Southern Housing, a forward-thinking organisation dedicated to customer service excellence.
- Benefits: Enjoy a supportive work environment with opportunities for personal and professional growth.
- Why this job: Make a difference by coaching others and enhancing customer experiences.
- Qualifications: Experience in training or coaching, with a passion for teamwork.
- Other info: Be part of a dynamic team across Kent, London, and Sussex.
The role
Considering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out.
Southern Housing is seeking a talented candidate with training or coaching experience to join us as a contact centre coach in our Customer Access and Transactions contact centres across Kent, London and Sussex.
This is an exciting opportunity for someone who is keen on working as a part of a team to design, develop and deliver a learning framework for the Customer Access & Transactions dire…
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Contact Centre Coach employer: Southern Housing
Contact Detail:
Southern Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Coach
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Southern Housing on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common coaching scenarios. Think about how you would handle different situations in a contact centre. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your passion for coaching! During interviews, share specific examples of how you've helped others improve their skills. This will demonstrate your fit for the role and your commitment to team success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Contact Centre Coach
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your training or coaching experience. We want to see how your skills align with the role of a Contact Centre Coach, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our team. Keep it engaging and personal – we love a bit of personality!
Showcase Teamwork Skills: Since this role involves working as part of a team, make sure to highlight any previous experiences where you collaborated effectively. We’re all about teamwork at StudySmarter, so let us know how you fit into that picture!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at Southern Housing
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Contact Centre Coach. Familiarise yourself with Southern Housing's values and how they align with your coaching experience. This will help you articulate how your skills can contribute to their learning framework.
✨Showcase Your Coaching Experience
Prepare specific examples from your past coaching or training roles that demonstrate your ability to design and deliver effective learning programmes. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easy for the interviewer to see your impact.
✨Engage with the Team Spirit
Southern Housing is looking for someone who thrives in a team environment. Be ready to discuss how you've collaborated with others in previous roles. Highlight any experiences where you’ve worked together to achieve common goals, as this will show you’re a great fit for their culture.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about the current challenges the contact centre faces or how success is measured for a Contact Centre Coach. This not only demonstrates your enthusiasm but also helps you gauge if the role is right for you.
