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For Companies At a Glance
- Tasks: Design and deliver engaging training for new starters in our contact centres.
- Company: Join Southern Housing, a leading housing provider dedicated to making a difference.
- Benefits: Enjoy flexible working, career development, and a range of employee perks.
- Why this job: Make a real impact by coaching others and shaping their careers.
- Qualifications: Experience in coaching and training, with strong communication skills.
- Other info: Dynamic role with opportunities for growth and a commitment to diversity.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
The role
Southern Housing is seeking a talented candidate with training or coaching experience to join us as a contact centre coach in our Customer Access and Transactions contact centres across Kent, London and Sussex.
This is an exciting opportunity for someone who is keen on working as a part of a team to design, develop and deliver a learning framework for the Customer Access & Transactions dire…
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Contact Centre Coach employer: Southern Housing
Contact Detail:
Southern Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Coach
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Southern Housing. Understand their values, mission, and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your presentation skills! Since you'll need to deliver a 10-minute presentation, rehearse it a few times. Make sure you can confidently explain who Southern Housing is and how you envision your role. Use engaging visuals and keep it interactive if possible!
✨Tip Number 3
Show off your coaching experience! Be ready to share specific examples of how you've successfully trained or coached others in the past. Highlight your understanding of different learning styles and how you've adapted your approach to meet diverse needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Southern Housing team. Good luck!
We think you need these skills to ace Contact Centre Coach
Some tips for your application 🫡
Show Off Your Experience: When you're writing your application, make sure to highlight your training or coaching experience. Use specific examples from your past roles that demonstrate how you've successfully designed and delivered training programmes, especially in a contact centre environment.
Tailor Your Supporting Statement: Your supporting statement is your chance to shine! Address each of the criteria mentioned in the job description with real-life examples. This shows us that you understand what we're looking for and that you can bring those skills to the table.
Keep It Engaging: Remember, we want to see your personality! Use a friendly tone and keep your application engaging. This is especially important since you'll be delivering presentations and training – let us see your communication style right from the start!
Apply Through Our Website: Don't forget to apply through our website! It's the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes it easier for you to keep track of your application status.
How to prepare for a job interview at Southern Housing
✨Know Your Audience
Before the interview, take some time to research Southern Housing and their values. Understand their commitment to equality, diversity, and inclusion. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Prepare Your Presentation
Since you'll need to deliver a 10-minute presentation, make sure it's engaging and informative. Outline who Southern Housing are and what your role as a Contact Centre Coach will look like. Practise your delivery to ensure you’re confident and clear, and don’t forget to share your session plan and PowerPoint ahead of time!
✨Showcase Your Coaching Skills
Be ready to discuss your coaching and training experience in detail. Prepare specific examples of how you've designed and delivered training programmes in the past. Highlight your understanding of different learning styles and how you adapt your approach to meet the needs of diverse learners.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared to ask the interviewers. This shows your interest in the role and the company. You might ask about the current challenges in the contact centre or how they measure the success of their training programmes. It’s a great way to demonstrate your enthusiasm for the position!
