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- Tasks: Lead the Section 20 team to ensure excellent customer service and manage consultations effectively.
- Company: Join Southern Housing, a leading UK housing provider with over 77,000 homes.
- Benefits: Enjoy flexible working, pension, healthcare, birthday leave, and discounts.
- Why this job: Make a real difference in people's lives while growing your career in a supportive environment.
- Qualifications: Extensive knowledge of leasehold law and proven management experience required.
- Other info: Applications must be personally written; AI-generated submissions will not be considered.
The predicted salary is between 47000 - 52000 £ per year.
£55,000-£60,000 pa + benefits
Farringdon, Croydon or Maidstone – hybrid working
We’re looking for a Section 20 Consultation Manager to join our Section 20 Team on a permanent basis here at Southern Housing!
Reporting to the Director of Customer Transactions, you will provide strong and clear leadership of the Section 20 team, ensuring they are managed, motivated, supported and driven to develop and provide excellent customer service second to none in the sector.
You’ll be based at one of our main offices in either Farringdon, Croydon, Maidstone or Sittingbourne, with the option for working in a hybrid way when appropriate and as agreed with your manager. You will be expected to work flexibly to meet customer and business needs including the possibility of some evening working and from different geographic locations as may be needed.
Key responsibilities include:
- In conjunction with the Head of Property Management, Senior Property Managers work with and oversee Property Management team colleagues for block specific s20 consultations for works and services making sure that our ability to recover costs is protected together with making sure that leaseholders’ rights are respected and views taken on board as far as possible.
- As needed work with Service Charge team in the preparation and service of section 20b notices for works or service costs that may need to be deferred.
- Support the production of accurate service charges especially as they may relate to works subject to consultation including reconciling actual costs against estimate provided in section 20 notices. Help as may be needed dealing with resident enquiries to ensure speedy resolution and SH externally if disputes arise.
- To lead and manage appropriate projects, to maintain and improve the operation of the team.
- To lead the setting, reviewing and complying with relevant policies and procedures making sure they meet all relevant legal and regulatory requirements as well as working towards best practice and high levels of customer satisfaction as it relates to s20 and relevant related areas.
What you’ll need:
- Extensive knowledge and experience of legal aspects of leasehold law and regulations, especially as it relates to sections 20 and 20b and ideally practical experience of preparing and representing cases at Tribunal (FTT and upper Tribunal) and court.
- Working knowledge of Landlord and Tenant Acts, Statutory Instruments and Regulations.
- Proven line management experience with the ability to inspire and motivate staff and stakeholders.
- Effective communicator, using a range of techniques and tools to convey messages.
Please include specific examples demonstrating how you meet the criteria in your supporting statement.
Closing date: Thursday 12th June 2025 at 23:59pm.
We reserve the right to close this advert early if we receive a suitable number of applications.
We appreciate the effort and authenticity that candidates bring to our recruitment process. To ensure fairness and a true reflection of each applicant’s qualifications, we kindly request that all submissions be personally written and not generated by artificial intelligence (AI). Applications that are identified as AI-generated may not be considered. Thank you for understanding and for sharing your unique experiences with us.
About us
At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.
A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
What’s in it for you
- Pension
- Life assurance
- Healthcare cash plan
- Eyecare & dental
- Birthday leave
- Retailers discounts
- Cycle to work
- Buy & sell annual leave
- Season ticket loan
- In-house academy & career development
- Flexible working
Inclusion and Diversity
We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual. We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.
Consultation Manager employer: Southern Housing
Contact Detail:
Southern Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consultation Manager
✨Tip Number 1
Familiarise yourself with the legal aspects of leasehold law, particularly sections 20 and 20b. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the role's requirements.
✨Tip Number 2
Showcase your line management experience by preparing specific examples of how you've motivated and inspired teams in the past. This will highlight your leadership skills, which are crucial for the Consultation Manager position.
✨Tip Number 3
Brush up on your communication skills by practising how to convey complex information clearly and effectively. Being an effective communicator is key in this role, so consider role-playing scenarios or seeking feedback from peers.
✨Tip Number 4
Research Southern Housing’s values and recent projects to align your answers during the interview. Showing that you understand their mission and how you can contribute will set you apart from other candidates.
We think you need these skills to ace Consultation Manager
Some tips for your application 🫡
Understand the Role: Before you start writing, make sure you fully understand the responsibilities and requirements of the Consultation Manager position. Highlight your relevant experience in leasehold law and management in your application.
Tailor Your Supporting Statement: In your supporting statement, include specific examples that demonstrate how you meet the criteria outlined in the job description. Use clear and concise language to convey your achievements and experiences related to section 20 consultations.
Showcase Leadership Skills: Since the role involves managing a team, emphasise your line management experience. Provide examples of how you've inspired and motivated staff in previous roles, showcasing your ability to lead effectively.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no grammatical errors or typos. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Southern Housing
✨Showcase Your Legal Knowledge
Make sure to highlight your extensive knowledge of leasehold law, particularly sections 20 and 20b. Prepare specific examples from your past experiences where you successfully navigated legal challenges or represented cases at Tribunal.
✨Demonstrate Leadership Skills
As a Consultation Manager, you'll need to inspire and motivate your team. Be ready to discuss your previous line management experiences and how you've effectively led teams to achieve high levels of customer satisfaction.
✨Communicate Effectively
Effective communication is key in this role. Practice conveying complex information clearly and concisely. You might be asked to demonstrate how you would handle resident enquiries or disputes, so think of examples that showcase your communication skills.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in the role and how you would address them, especially regarding service charge preparation and compliance with legal requirements.
