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Berkshire - Mount Pleasant, Bracknell, Hampshire, Hampshire - Hooper Court, Portsmouth, Isle of Wight, Surrey, West Sussex
About The Role
At Southern Housing, our vision is to create communities where everyone has a safe home in a place where theyre proud to live. Were one of the largest housing providers in the UK, but being big doesnt stop us being local. We put residents at the heart of everything we do and use our influence to create positive change across the communities we serve.
We're now looking for an experienced and inspiring Local Link Lead - Independent Living to lead the delivery of high-quality services across our Independent Living portfolio across Berkshire, Isle of Wight, Hampshire, Surrey and West Sussex.
About the role
Reporting to the Head of Local Link, you'll provide operational leadership for Independent Living services across your region, ensuring residents receive a safe, responsive and resident-focused service that promotes independence, wellbeing and community connection.
Our Independent Living services include sheltered housing, extra care schemes and over-55s housing across London, the Midlands, Kent, Sussex, Berkshire, Hampshire and the Isle of Wight.
You'll lead and develop teams, drive service improvements, oversee performance and compliance, and work collaboratively with internal and external partners to deliver excellent outcomes for residents. You'll also play a key role in shaping the future of Independent Living services, using data, customer insight and regulatory requirements to continually improve service delivery.
What you'll be doing
- Leading the operational delivery of Independent Living services across your region.
- Ensuring residents are at the heart of service design, decision-making and delivery.
- Driving performance against KPIs, customer satisfaction measures and regulatory standards.
- Providing leadership, coaching and development support to colleagues and managers. xgikmsk
- Managing budgets, service charge-funded services and ensuring value for money.
- Improving occupancy Please click on the apply button to read the full job description
Local Link Lead - Independent Living in Compton employer: Southern Housing
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