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For Companies At a Glance
- Tasks: Handle administrative tasks and support the Complaints Resolution team.
- Company: Join Southern Housing, a company dedicated to improving customer experiences.
- Benefits: Enjoy a fixed-term contract with potential for growth and development.
- Why this job: Make a real difference in customer satisfaction while gaining valuable experience.
- Qualifications: No specific qualifications required; just a passion for helping others.
- Other info: This is a fixed-term role until March 2025, perfect for students seeking experience.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Fixed Term / Secondment Opportunity until 31st March 2026
Sittingbourne
The role
Do you want to do something new and make a difference?
Our Customer Experience team at Southern Housing is seeking aComplaints Resolution Administratorfor an exciting opportunity.
Reporting to the Head of Complaints Resolution, youll provide a full range of administrative, and organisational tasks ranging from moderate to …
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Complaints Resolution Administrator employer: Southern Housing
Contact Detail:
Southern Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Resolution Administrator
✨Tip Number 1
Familiarise yourself with common complaints handling procedures and best practices. Understanding how to effectively resolve issues will show your potential employer that you are proactive and knowledgeable about the role.
✨Tip Number 2
Demonstrate your organisational skills by preparing examples of how you've managed multiple tasks or projects in the past. This will highlight your ability to handle the administrative demands of the position.
✨Tip Number 3
Research Southern Housing and their customer service philosophy. Tailoring your conversation during interviews to reflect their values will show that you're genuinely interested in contributing to their team.
✨Tip Number 4
Practice your communication skills, both verbal and written. As a Complaints Resolution Administrator, you'll need to convey information clearly and empathetically, so being prepared to demonstrate this in an interview is key.
We think you need these skills to ace Complaints Resolution Administrator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Complaints Resolution Administrator position. Tailor your application to highlight how your skills and experiences align with these.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in administrative and organisational tasks. Use bullet points for clarity and focus on achievements that demonstrate your problem-solving abilities.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Provide specific examples of how you have successfully resolved complaints or managed administrative tasks in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Southern Housing
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Complaints Resolution Administrator. Be prepared to discuss how your skills and experiences align with the tasks mentioned, such as administrative and organisational duties.
✨Showcase Your Communication Skills
As this role involves dealing with complaints, it's crucial to demonstrate your communication skills. Prepare examples of how you've effectively resolved issues in the past, highlighting your ability to listen, empathise, and provide solutions.
✨Research Southern Housing
Familiarise yourself with Southern Housing's values and mission. Understanding their approach to customer experience will help you tailor your answers and show that you're genuinely interested in contributing to their team.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, challenges faced in the role, or how success is measured. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
