At a Glance
- Tasks: Lead a team managing high-value construction claims and drive financial recovery strategies.
- Company: Join Southern Housing, a leading housing provider dedicated to making a difference.
- Benefits: Enjoy flexible working, healthcare plans, and career development opportunities.
- Other info: Be part of a dynamic team focused on delivering excellent outcomes for residents.
- Why this job: Make a real impact in the housing sector while developing your leadership skills.
- Qualifications: Experience in managing construction claims and strong knowledge of contract law required.
The predicted salary is between 63000 - 77000 £ per year.
We are looking for an experienced and commercially astute Claims Manager to join our growing Claims & Recovery Service.
Reporting to the Head of Claims & Recovery, you will manage construction and building defect claims from investigation through to recovery, working closely with legal advisers, technical specialists and senior stakeholders.
You will lead a small specialist team, develop claims strategies, oversee dispute resolution and help maximise financial recovery while protecting Southern Housing's interests.
This is a key leadership role responsible for the operational delivery of high-value contractor, manufacturer and warranty claims across our housing portfolio.
You will lead the management of complex and high-risk construction defect claims, driving robust legal strategies that maximise financial recovery while protecting Southern Housing's long-term financial position.
Working closely with legal advisers, technical specialists and senior stakeholders, you will ensure claims are effectively investigated, evidenced, negotiated and resolved to achieve the best possible outcomes for our residents and organisation.
Your day-to-day responsibilities will include: Manage a portfolio of high-value contractor and warranty claims.
Lead the preparation of Pre-Action Protocol submissions and supporting evidence.
Work with solicitors, experts and contractors to progress claims and disputes.
Represent Southern Housing in mediation and settlement negotiations.
Lead and develop Claims Officers and the Evidence & Disputes Officer.
Monitor financial risk, recovery opportunities and claims performance.
Produce clear reporting for governance and decision-making.
What you'll bring: Experience managing construction, warranty, insurance or commercial claims Strong knowledge of contract law, building safety legislation and construction contracts (JCT/NEC) Understanding of the Building Safety Act, Defective Premises Act and Limitation Act Excellent analytical, negotiation and stakeholder management skills Leadership experience managing complex workloads and teams A relevant professional qualification (Law, RICS, CIOB or similar)
About Us At Southern Housing, our residents are at the heart of everything we do.
As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!
We also understand the difference that safe, secure, and affordable homes can make to people's lives.
A career at Southern Housing will allow you to make a difference every day you come to work.
Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
What's in it for you Pension Life assurance Healthcare cash plan Eyecare & dental Birthday leave Retailers discounts Cycle to work Buy & sell annual leave Season ticket loan In-house academy & career development Flexible working
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Claims Manager employer: Southern Housing
At our Kent Science Park location, we pride ourselves on fostering a dynamic and inclusive work culture that encourages innovation and collaboration. Employees benefit from comprehensive professional development opportunities, competitive remuneration, and a supportive environment that values work-life balance, making it an ideal place for those looking to advance their careers in cyber security and networking.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Manager
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Southern Housing). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Southern Housing. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Claims Manager
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Southern Housing.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Southern Housing. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Southern Housing
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Southern Housing to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Southern Housing, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Southern Housing's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
