At a Glance
- Tasks: Support older residents in independent living schemes and ensure their needs are met.
- Company: Join Southern Housing, a leading housing provider dedicated to making a difference.
- Benefits: Enjoy flexible working, career development, and a range of employee perks.
- Other info: Be part of a diverse team that values inclusion and personal growth.
- Why this job: Make a real impact in the lives of older people while growing your career.
- Qualifications: Customer-focused with experience in providing excellent care and support.
The predicted salary is between 30000 - 40000 £ per year.
Southern Housing has an exciting opportunity for a Scheme Housing Officer to join our team in the London region. Reporting to a Team Manager, you will play a crucial role in providing a front line service to our Independent Living Sheltered, Extra Care and over-55s schemes, in Kensington & Chelsea as well as across North London. This is a meaningful role in which you'll provide effective housing management and support services to older residents within defined policies and procedures and in accordance with agreed standards.
Youll ensure customers needs are met and strategic objectives and team plans are successfully delivered. Ensuring schemes and services are safe and well-managed to establish that our residents are supported to live independently within active communities. You'll be flexible to working across a broad geographic area and attend meetings outside of your core working hours may be required. To support your residents, you will be required to be visible and work at your schemes and our offices. You will also support with the lettings process, which includes conducting viewings, assessments, and sign ups as and when required.
What you'll need:
- Understanding of the diverse needs of older people
- Able to develop partnership working internally and with other agencies to generate effective solutions to problems
- Ability to manage time & tasks effectively, work well under pressure both individually and in a team
- Customer-focused and experience of providing excellent customer care
- Able to work flexibly and can prioritise work to meet deadlines and able to work under pressure with minimum supervision
- Able to receive and respond to customer feedback and complaints professionally at all times
- A commitment to taking personal responsibility for sharing information
- A full clean UK driving licence
In your supporting statement, it is important that you address how you meet each of the above criteria, providing real examples.
Closing date: 17th June 2026 at 23:59pm. Please note we hold the right to close the vacancy early depending on application volumes.
About us: At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
What's in it for you:
- Pension
- Life assurance
- Healthcare cash plan
- Eyecare & dental
- Birthday leave
- Retailers discounts
- Cycle to work
- Buy & sell annual leave
- Season ticket loan
- In-house academy & career development
- Flexible working
Inclusion and Diversity: We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.
Scheme Housing Officer in City of London employer: Southern Housing
Southern Housing is an exceptional employer dedicated to making a positive impact in the lives of our residents, particularly within the vibrant communities of Kensington & Chelsea and North London. We offer a supportive work culture that prioritises employee growth through our in-house academy, flexible working arrangements, and a commitment to diversity and inclusion. With a comprehensive benefits package including healthcare plans, pension schemes, and opportunities for career development, joining our team as a Scheme Housing Officer means being part of a mission-driven organisation where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Scheme Housing Officer in City of London
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Southern Housing.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Southern Housing? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Southern Housing's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Scheme Housing Officer in City of London
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Scheme Housing Officer role at Southern Housing, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Southern Housing
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Southern Housing operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Southern Housing. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Southern Housing.
