Care Co-ordinator

We are looking for a Care Co-Ordinator to join our Care & Independent Living team here at Southern Housing! In this role you will provide a high-quality administrative support service to colleagues within the Extra Care and Homecare Service. You will be required to work with Registered Managers and teams across Extra Care and Home Care services, coordinating rotas for staff to deliver regulated care services to residents in our homes and schemes and people who live in the wider community. You will be subject to an enhanced Disclosure & Barring Service check.

The Location: Our CQC Registered Office is in Newport, however this is a role that is based in our services across the Island delivering care and support to residents living in our schemes or in their own homes therefore you will need to be a driver with access to a vehicle with business use insurance.

What you'll be doing:

• Creation, co-ordination and distribution of staff using the rota planning system.
• To use People Planner or similar system to ensure residents and customers receive their care and support at agreed times.
• Arrange distribution of communications to colleagues as required.
• Ensure customer phone calls or office enquiries are dealt with in a courteous, efficient and effective manner.
• Provide administrative support relating to the Care Quality Commission and service compliance, including support with collating key performance data.
• Collate individual and team training records for the service. Liaise with the Registered Manager and team to ensure training is up to date and compliant with regulatory and contractual requirements.
• Arrange staff and resident meetings, take notes and minutes as required.

What you'll have:

• Proven extensive experience of providing effective administrative support within an office environment.
• Proven experience of effectively coordinating workloads and services.
• Experience of dealing with enquiries from customers.
• Excellent administration and IT skills including ability to schedule diaries, meetings and take minutes, scheduling rotas and manage manual and computerised filing systems.
• Good verbal and written communication skills.
• Able to organise and prioritise workload.
• Able to work as part of a team.

Closing Date: Sunday 5th April 2025 at 23:59pm

About us: At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

What's in it for you: Pension, Life assurance, Healthcare cash plan, Eyecare & dental, Birthday leave, Retailers discounts, Cycle to work, Buy & sell annual leave, Season ticket loan, In-house academy & career development, Flexible working.

Inclusion and Diversity: We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.