Team Assistant (Health, Safety & Training Support) in Hastings

About the role

Do you have a proven track record with digital administration, with a passion for Compliance, Health, Safety and Training? Then this could be the perfect job for you! We’re looking for an exceptional Team Assistant to make a difference in our challenging, fast‑paced repairs & maintenance department. The role will support our entire department nationally but be based out of our brand‑new East Sussex depot in Hastings, TN35.

You’ll become an essential member of the Direct Services department, providing comprehensive, efficient, and proactive administrative support specifically targeting Fire Risk, and assisting our Health, Safety & Training Operations Manager in all aspects of their workload. You’ll work as part of a tight‑knit team, supporting Managers, Technicians, other Operational support staff, and various colleagues around the organisation. You’ll successfully deliver works to a high quality, as detailed within digitised orders, fulfilling our first‑time‑fix, ensuring safety compliance, appointment objectives and resident satisfaction criteria, with efficient and productive working practices and value for money in mind always. Additionally, you will ensure all internal communications and support is provided to a high level to promote action fulfilment and take a proactive approach to maintaining department compliance.

This role is being offered on a 12‑Month Fixed Term Contract/Secondment. This is a fully office‑based role; regular hybrid working will not be considered on this occasion.

Requirements

• Essential
• An administrative background, with a proven history of working in a challenging, fast‑paced, office environment.
• Ability to work alone at times and manage time and workload accordingly.
• Excellent numeracy and literacy skills, along with the computer skills sufficient to learn and operate our in‑house systems and technology.
• Competent in the use of digital systems to keep detailed and auditable records, whilst raising jobs, making queries and updating notes.
• Able to demonstrate our HEART behaviours and culture.
• Confidence to challenge colleagues, sometimes in a more senior position.
• A positive approach towards collaborative one‑team working, with Customer Satisfaction as a priority.
• Beneficial
• Good knowledge of Health and Safety in the workplace, and any other relevant legislation and/or regulatory requirements pertaining to Fire Safety and Repairs.
• Able to occasionally travel to other regions within the business.
• Previous experience of working within a Social Housing or similar customer‑focused environment would also be useful.
• Previous experience of web‑based CRM’s and Scheduling Platforms, plus Housing Enterprise, Proactis, and Asbestos Portals would be an advantage; the ability to learn is more important.

Working Hours & Contract

We envisage the successful applicant working 35 hours per week, between 09:00 – 16:30, Monday through Friday. There is room for some negotiation for the right candidate, and we would consider job shares / part‑time working where we can successfully fill all 35 hours.