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- Tasks: Provide top-notch customer service and administrative support in a dynamic environment.
- Company: Join Southern Housing, a dedicated team focused on community and customer satisfaction.
- Benefits: Enjoy hybrid working options and a supportive team culture.
- Why this job: This role offers variety, problem-solving opportunities, and the chance to make a real impact.
- Qualifications: Must have experience in delivering excellent customer-focused service.
- Other info: Positions available as permanent or fixed-term contracts with flexible office locations.
The predicted salary is between 28800 - 43200 £ per year.
Sittingbourne, Battle, Croydon, Farringdon (London) Hybrid working Are you passionate about giving fantastic customer service and helping others? Do you thrive on variety, problem solving and finding effective solutions? If you answered yes, we have an exciting opportunity for you. Southern Housing are looking for motivated and dedicated candidates to join our Operational Support department as Operational Support Officers . Reporting to an Operational Support Team Manager, youll deliver high quality support services for our Operations and Customer Transactions Directorates. You will provide administrative support services that are customer centred and efficient and support our wider teams. We currently have two permanent and two fixed term contract (1 year) roles. The location This is a hybrid working role with an expectation of at least 3 days (subject to agreement with your manager after your training has been completed)within one of our offices. We have offices in Sittingbourne, Battle, Croydon and Farringdon (London). What youll need A proven track record of delivering a successful customer-focussed service
Operational Support Officer employer: Southern Housing Careers
Contact Detail:
Southern Housing Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Support Officer
✨Tip Number 1
Familiarize yourself with the specific customer service practices and values of Southern Housing. Understanding their approach will help you align your responses during the interview and demonstrate your commitment to delivering high-quality support.
✨Tip Number 2
Prepare examples from your past experiences where you successfully solved problems or improved customer satisfaction. Being able to share these stories will showcase your ability to thrive in a dynamic environment.
✨Tip Number 3
Research the hybrid working model and be ready to discuss how you can effectively manage your time and responsibilities in both office and remote settings. This shows that you are adaptable and understand the demands of the role.
✨Tip Number 4
Engage with current employees on platforms like LinkedIn to gain insights into the company culture and operational support team dynamics. This knowledge can help you tailor your approach and questions during the interview.
We think you need these skills to ace Operational Support Officer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Operational Support Officer position. Highlight the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to emphasize your customer service experience and problem-solving skills. Use specific examples that demonstrate your ability to deliver high-quality support services.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your motivation to join Southern Housing. Mention why you are excited about the hybrid working model and how you can contribute to the team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Southern Housing Careers
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help customers, as this aligns perfectly with the role's requirements.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you successfully solved problems or found effective solutions. Highlight your ability to think on your feet and adapt to changing circumstances, which is crucial for an Operational Support Officer.
✨Familiarize Yourself with Hybrid Working
Since this role involves hybrid working, be ready to discuss your experience with remote work and how you manage your time effectively. Mention any tools or strategies you use to stay organized and productive in a hybrid environment.
✨Research Southern Housing
Take some time to learn about Southern Housing and its values. Understanding the company's mission and how it serves its customers will help you tailor your responses and show that you're genuinely interested in being part of their team.
