Clinical Administrator in Chichester

Provide high quality administrative and secretarial support to the hospice clinical and medical teams to ensure the smooth and efficient operation of the services. Working collaboratively and liaising with healthcare professionals, families, and external contacts you will be key in providing a professional and compassionate service provision. You will manage and coordinate an efficient support provision for both your immediate team and wider Group teams.

Essential Criteria

• Be a primary point of contact for clinical information, triaging, prioritising, signposting and provide day to day advice, response, solutions, guidance and feedback on specific tasks, issues, or activities on the basis of your own knowledge or experience.
• To provide a primary point of telephone contact for patients and families, managing a range of enquiries which may be complex or distressing ensuring communication is clear, respectful and empathetic.
• Respond to and proactively resolve difficult queries from all internal and external stakeholders and processes of work, escalating where necessary.
• Work in a shift pattern across the week to ensure continuous administrative cover to the clinical teams.
• Input and coordinate the referral process to the hospice and internal services.
• Liaise with GPs, hospital consultants, and other healthcare professionals.
• Obtain information to enable the triage and review process.
• Manage the update and closure of referrals.
• Maintain accurate and up to date electronic patient records, giving high attention to detail, ensuring confidentiality and sensitivity in handling of all documentation and information.
• Handle highly sensitive data and process this in compliance with the data protection regulations.
• Work with the database administrator in the administration, management, and development of the electronic patient record database, assisting with providing support and training in its use to clinical and medical teams.
• Responsible for the management of access to the electronic patient record database, setting up new joiners, leavers and password reset.

We warmly welcome applications from all sections of our community. We also invite applications from suitably experienced people for all industry sectors who can demonstrate the skills, ability and enthusiasm to work with a people‑centric organisation like ours.

Southern Hospice Group is the largest group of hospices in Sussex and one of the largest in the UK. We are committed to providing exceptional and compassionate care to adults, children and their families across Sussex. Bringing our teams and resources together as one organisation means we can focus on new and exciting visions and plans for our people and patients and provide even greater opportunities for our workforce.

St Barnabas House provides specialist palliative care to adults in the Worthing, Adur, Arun and Henfield areas through a range of services, including in‑patient care and community living well services. Chestnut Tree House is the children's hospice for East and West Sussex and South East Hampshire, providing specialist palliative care for children and young people with life‑limiting conditions. Martlets provides essential care to people affected by terminal illness in Brighton and Hove and surrounding areas. Our expert teams provide the very best care and support, helping patients and their loved ones to live life to the full during the precious time they have together.

Benefits

• Company pension scheme or NHS pension scheme for eligible employees
• Up to 35 days' annual leave inclusive of bank holidays
• On‑site education support and study leave opportunities
• Option to access Health Shield and cover your everyday cost of healthcare for less
• Free parking, subsidised meals and various social activities
• Corporate rate gym membership, discounts with local complementary therapies and Blue Light Card
• Employee Assistance Programme
• Death in Service

Please note that we reserve the right to close this vacancy before the published closing date where applicant volume is high. This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for an Enhanced submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.