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- Tasks: Support the hire desk team and manage rental admin duties.
- Company: Join a dynamic team in Aldridge with a focus on customer service.
- Benefits: Earn £12.26 per hour with a supportive work environment.
- Why this job: Enhance your communication skills while delivering excellent customer service.
- Qualifications: Previous office experience and knowledge of Microsoft Office, especially Excel.
- Other info: Temporary ongoing role with opportunities for growth.
The predicted salary is between 12 - 16 £ per hour.
My client is looking to recruit a customer service administrator to join the existing team in Aldridge to support the hire desk team and oversee the rental admin duties. The ideal individual would have effective communication skills and previous office experience.
Duties To Include:
- Taking orders and inputting on to the system
- Receiving customer query calls including damages, returns and losses
- Providing clients with updates and information of their hires
- Sending quotations & working to targets and deadlines
- Communicating with in-house shop floor, ensuring order production is to timescale
- Delivering customer excellence
The successful candidate would have knowledge of Microsoft Office, particularly Excel.
Customer Service employer: Southern Homes of the Carolina
Contact Detail:
Southern Homes of the Carolina Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service
✨Tip Number 1
Get to know the company before your interview! Research their values and recent projects. This way, you can tailor your answers to show how you fit right in with their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, try role-playing common scenarios with a friend. It’ll help you feel more confident when handling queries during the interview.
✨Tip Number 3
Don’t forget to showcase your Excel skills! If you’ve got experience with spreadsheets, be ready to discuss how you’ve used them in previous roles. It’s a great way to demonstrate your office experience.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Customer Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous office experience and effective communication skills. We want to see how your background aligns with the customer service role, so don’t be shy about showcasing relevant achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team in Aldridge. Mention your familiarity with Microsoft Office, especially Excel, and how you can contribute to delivering customer excellence.
Show Off Your Customer Service Skills: In your application, give examples of how you've handled customer queries or challenges in the past. We love seeing real-life scenarios where you’ve gone above and beyond to help customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Southern Homes of the Carolina
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company and its services. Brush up on their rental processes and think about how your previous experience can relate to the role. This will show that you’re genuinely interested and prepared.
✨Practice Makes Perfect
Rehearse common customer service scenarios and how you would handle them. Think about times you've dealt with difficult customers or resolved issues effectively. This will help you articulate your problem-solving skills during the interview.
✨Show Off Your Skills
Since the role requires knowledge of Microsoft Office, especially Excel, be ready to discuss your proficiency. Maybe even mention specific tasks you’ve completed using Excel, like data entry or creating reports, to demonstrate your capability.
✨Communicate Clearly
Effective communication is key in customer service. During the interview, focus on speaking clearly and confidently. Listen carefully to the interviewer’s questions and respond thoughtfully, showing that you can communicate well with clients and colleagues alike.
