Systems Operations Engineer
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Location: Basingstoke
Salary: up to £55,000 (based on experience) + Car Allowance
To architect, maintain, and continuously enhance the organisation's mission-critical voice networking and server infrastructure, ensuring optimal performance, security, and availability of hosted telephony platforms.
The role also serves as a senior escalation point for complex technical issues, requiring advanced diagnostic capabilities and a proactive approach to resolution within defined SLA parameters.
Responsibilities:
- Act as a senior technical escalation resource for hosted voice platforms.
- Recommend and implement infrastructure improvements aligned with industry best practices.
- Ensure compliance with security standards and operational policies.
- Apply and manage system updates, patches, and in-house software deployments.
- Design, implement, maintain and optimise network infrastructure supporting hosted voice and cloud platforms, ensuring performance, resilience, security, and scalability.
- Lead infrastructure projects from design through to delivery, managing scope, budget, and timelines.
- Regularly attend datacentres and offices for maintenance, testing, and training activities.
- Conduct onboarding and validation of SIP handsets and peripherals.
- Maintain comprehensive technical documentation and process guides.
Skills and Experience:
·Experience managing cloud telephony and multi-tenant environments.
·Strong network infrastructure knowledge, including switches, routers, firewalls, VPNs, and network security.
·Linux (Ubuntu/CentOS) and Windows Server administration experience.
·Solid understanding of enterprise networking, including TCP/IP, VLANs, routing, NAT, and firewall management.
·Experience troubleshooting complex network and VoIP environments, including SIP/RTP and packet analysis using Wireshark.
·SIP School Certification (or equivalent).
·Good working knowledge of MySQL, including query and script creation. xgikmsk
·Strong analytical, problem-solving, and diagnostic skills.
Syestem Operations Engineer employer: Southern Communications
At SCG Midlands, we pride ourselves on being an excellent employer, offering a collaborative work culture that fosters teamwork and innovation in our Quinton office. With competitive salaries and ongoing training opportunities, we empower our employees to grow professionally while working on exciting projects in the Voice, IT, and Data sectors. Join us to be part of a supportive environment where your contributions are valued and recognised.
