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- Tasks: Build strong relationships and maximise customer retention for a base of 30-60 business customers.
- Company: Join a dynamic team focused on delivering exceptional customer service.
- Benefits: Competitive salary starting from £28,000 plus OTE, with a supportive work environment.
- Other info: Enjoy a Monday to Friday schedule with opportunities for career growth.
- Why this job: Make a real impact by enhancing customer experiences and driving business success.
- Qualifications: Experience in customer relationship management and excellent communication skills.
The predicted salary is between 28000 - 35000 £ per year.
Location: Hemel Hempstead
Salary: From £28,000 (Depending on experience) + OTE
Hours: Monday to Friday, 9am to 5.30pm
You will be part of the team that provides a remarkable service to our customers, and your key objective will be to establish and sustain strong relationships. Identify upsell opportunities and maximise customer retention through office-based support. You will be responsible for managing all aspects of the customer experience for a base of circa 30-60 business customers, billing over £1,000 per month.
Key Tasks:
- Build strong relationships with key contacts of all customers within allocated customer base.
- Recognise and maximise upon upsell opportunities, working to ensure every Diamond customer utilises all SCG services and products.
- Maintain excellent customer retention of 99.5% or above, never losing a customer without ensuring every avenue has been taken to avoid churn.
- Effectively manage all incoming communication from customers and respond in a timely manner.
Senior Customer Experience Account Manager employer: Southern Communications
Contact Detail:
Southern Communications Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Experience Account Manager
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building relationships can give us the inside scoop on job openings and help you stand out.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want to see how you can fit in and contribute to our customer experience goals, so know your stuff!
✨Tip Number 3
Showcase your skills during interviews. Use real-life examples of how you've built strong customer relationships or identified upsell opportunities. We love hearing about your successes!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in joining our team and making a difference.
We think you need these skills to ace Senior Customer Experience Account Manager
Some tips for your application 🫡
Show Your Customer-Centric Side: When writing your application, make sure to highlight your experience in building strong relationships with customers. We want to see how you've gone above and beyond to ensure customer satisfaction and retention.
Be Specific About Your Achievements: Use concrete examples to demonstrate your success in upselling and managing customer accounts. Numbers speak volumes, so if you've increased retention rates or sales figures, let us know!
Tailor Your Application: Make sure your application reflects the specific skills and experiences mentioned in the job description. We love it when candidates take the time to align their background with what we're looking for.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Southern Communications
✨Know Your Customer Experience
Make sure you understand the ins and outs of customer experience management. Brush up on how to build strong relationships and retain customers, as this role is all about keeping that 99.5% retention rate. Be ready to share examples from your past experiences where you've successfully managed customer accounts.
✨Upselling Like a Pro
Since identifying upsell opportunities is key, think of specific instances where you've successfully upsold products or services. Prepare to discuss your strategies for recognising these opportunities and how you approached them with customers. This will show that you’re proactive and results-driven.
✨Communication is Key
This role requires effective communication with customers, so be prepared to demonstrate your communication skills during the interview. Practice responding to common customer queries or complaints, and think about how you would handle difficult situations while maintaining professionalism.
✨Research the Company
Familiarise yourself with the company’s services and products. Understanding what they offer will help you tailor your answers and show that you're genuinely interested in the role. Plus, it’ll give you a chance to ask insightful questions about how you can contribute to their success.