At a Glance
- Tasks: Support customers by resolving technical issues and ensuring smooth service delivery.
- Company: Join a dynamic team in Dummer, Basingstoke with a focus on customer satisfaction.
- Benefits: Competitive salary, collaborative environment, and opportunities for professional growth.
- Other info: Work in a fast-paced environment with a focus on teamwork and innovation.
- Why this job: Be the hero who helps clients overcome challenges and enhances their experience.
- Qualifications: Strong communication skills and a positive attitude are essential.
The predicted salary is between 30000 - 32000 £ per year.
Location: Dummer, Basingstoke
Salary: £30,000-£32,000
To triage and support customers reporting issues, to assist in ensuring the efficient working of the in-house Service Assurance team while delivering exceptional customer service to our clients.
Responsibilities:
- Working collaboratively with the Service Manager to design and implement effective reporting to accurately reflect team performance
- Attend internal project meetings where necessary
- To ensure we are regularly communicating with clients while exceeding their expectations
- Maintaining a process driven work environment
- Collating and communicating fault information to ensure quick resolution
- Enabling continuation of service via utilisation of value-add products
- Understanding and resolving faults within SLA
- Accurately triaging all tickets and passing to relevant support team for those not resolved by Service Assurance
- Co-ordination of internal and external resources
- Liaising with Group Networks and other surrounding support teams on faults/assurance
Skills and Experience:
- Positive can-do attitude
- Strong customer service and communication skills
- Comprehensive industry knowledge
- Great attention to detail
Technical Support Desk Agent in Hampshire employer: Southern Communications
As a Technical Support Desk Agent at our Dummer, Basingstoke location, you will be part of a dynamic team that values collaboration and exceptional customer service. We offer a supportive work culture that prioritises employee growth through continuous training and development opportunities, ensuring you can advance your career while making a meaningful impact in our clients' experiences. With competitive salaries and a commitment to maintaining a process-driven environment, we provide a unique advantage for those looking to thrive in the tech support industry.
