At a Glance
- Tasks: Support customers by resolving technical issues and ensuring smooth service delivery.
- Company: Join a dynamic team in Dummer, Basingstoke focused on exceptional customer service.
- Benefits: Competitive salary of £30,000-£32,000 with opportunities for growth.
- Other info: Collaborative environment with a focus on professional development.
- Why this job: Make a real difference by helping clients and enhancing their experience.
- Qualifications: Strong communication skills and a positive attitude are essential.
The predicted salary is between 30000 - 32000 £ per year.
Location: Dummer, Basingstoke
Salary: £30,000-£32,000
To triage and support customers reporting issues, to assist in ensuring the efficient working of the in-house Service Assurance team while delivering exceptional customer service to our clients.
Responsibilities:
- Working collaboratively with the Service Manager to design and implement effective reporting to accurately reflect team performance
- Attend internal project meetings where necessary
- To ensure we are regularly communicating with clients while exceeding their expectations
- Maintaining a process driven work environment
- Collating and communicating fault information to ensure quick resolution
- Enabling continuation of service via utilisation of value-add products
- Understanding and resolving faults within SLA
- Accurately triaging all tickets and passing to relevant support team for those not resolved by Service Assurance
- Co-ordination of internal and external resources
- Liaising with Group Networks and other surrounding support teams on faults/assurance
Skills and Experience:
- Positive can-do attitude
- Strong customer service and communication skills
- Comprehensive industry knowledge
- Great attention to detail
Technical Customer Support in Hampshire employer: Southern Communications
Join a dynamic team in Dummer, Basingstoke, where we prioritise exceptional customer service and foster a collaborative work culture. Our commitment to employee growth is evident through ongoing training opportunities and a supportive environment that encourages innovation and teamwork. With a competitive salary and a focus on maintaining a process-driven workplace, we offer a rewarding career path for those looking to make a meaningful impact in technical customer support.
