At a Glance
- Tasks: Provide top-notch technical support and resolve customer issues efficiently.
- Company: Join a dynamic team at a leading tech company in Basingstoke.
- Benefits: Enjoy 21 days holiday, birthday off, and free onsite perks.
- Other info: Great career growth opportunities in a supportive environment.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Strong communication skills and a positive attitude are essential.
The predicted salary is between 30000 - 32000 £ per year.
To triage and support customers reporting issues, to assist in ensuring the efficient working of the in-house Service Assurance team while delivering exceptional customer service to our clients.
Responsibilities:
- Working collaboratively with the Service Manager to design and implement effective reporting to accurately reflect team performance.
- Attend internal project meetings where necessary.
- Ensure we are regularly communicating with clients while exceeding their expectations.
- Maintaining a process driven work environment.
- Collating and communicating fault information to ensure quick resolution.
- Enabling continuation of service via utilisation of value-add products.
- Understanding and resolving faults within SLA.
- Accurately triaging all tickets and passing to relevant support team for those not resolved by Service Assurance.
- Co-ordination of internal and external resources.
- Liaising with Group Networks and other surrounding support teams on faults/assurance.
Skills and Experience:
- Positive can-do attitude.
- Strong customer service and communication skills.
- Comprehensive industry knowledge.
- Great attention to detail.
- Decision making skills.
- Proven problem-solving attitude.
- Ability to coach others.
- Experience working in a problem solving environment.
- Interest in Technology and Innovation and IT Literate.
Benefits:
- 21 days holiday increasing to 22 days after 3 years and to 25 days after 5 years.
- Extra day off for your birthday.
- Buy holiday scheme.
- Employee Assistance Programme.
- Free onsite parking.
- Enhanced company sick pay.
- Discounted retail vouchers.
- Reduced gym membership.
- Annual salary review.
- SCG mobile benefit.
- Employee referral bonus.
- Onsite canteen offering free croissants and freshly made soup.
SCG is proud to be an equal opportunities employer. We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010. We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.
Technical Support Desk Agent in Basingstoke employer: Southern Communications
At SCG, we pride ourselves on being an exceptional employer, offering a supportive work culture that values collaboration and innovation. Located in Dummer, Basingstoke, our Technical Support Desk Agent role provides not only competitive salaries but also a range of benefits including enhanced sick pay, a buy holiday scheme, and an onsite canteen with complimentary refreshments. We are dedicated to employee growth, with opportunities for professional development and a commitment to inclusivity, ensuring that all team members feel valued and empowered.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Desk Agent in Basingstoke
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Southern Communications. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Southern Communications before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Desk Agent in Basingstoke
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Southern Communications:Your cover letter is your chance to shine! Tell us why you want to work at Southern Communications specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Southern Communications!
How to prepare for a job interview at Southern Communications
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
