To supportand grow the assigned Customer basewhilstdelivering exceptional customer service, with the goal of becoming the trusted partner for all Communications,Connectivityand IT needs.
Responsibilities:
Account Managementof c.400customers.
Remote review meetings,opportunityseekingand end-to-end sales process.
To completereviewswith an aim to ensure customer satisfaction, strengthen customer relationships and raise opportunities toup-selland cross-sellwith anaim to hit sales target by the end of each month.
Work alongside Provisioning and Support teams across the business to orchestrate the smoothest and best customer experience possible
Ensure escalations are raised within the business at theappropriate timeto ensure the swiftest possible resolution.
Full product portfolio knowledge to enable full solution selling ability
To maintain accurate records on the CRM and utilise the required pipeline and quoting portals.
Skills & Experience:
Positive can-do attitude
A proactive,self-motivatedapproach to workwith the ability to prioritise workload
Strong customer service and communication skills
Great attention to detail
IT Literate
Decision making skillsand proven problem-solving attitude
Team player with honesty and integrity
Comfortable taking the lead and moving work forward without being prompted
Benefits:
21 Days Holiday increasing to 22 days after 3 years and to 25 days after 5 years
Birthday Day Off
Buy Holiday Scheme
Career Development and Progression Opportunities
Employee Assistance Programme
Enhanced Company Sick Pay
Discounted Retail Vouchers
Reduced Gym Membership
SCG Mobile Benefit
Employee Referral Bonus
Annual Salary Reviews
Pension Scheme
Onsite Canteen (offering free croissants and free freshly made soup daily)
Free On-Site Parking
Charity Events
SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.
We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.
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Account Manager in Woodbridge employer: Southern Communications Ltd
As a Graduate Lead Generation Executive, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our company fosters a collaborative culture where innovative ideas are encouraged, and you will have access to comprehensive training programmes and mentorship opportunities to enhance your skills. Located in a vibrant area, we offer competitive benefits and a strong commitment to work-life balance, making us an excellent employer for those seeking meaningful and rewarding careers.
Contact Details:
Southern Communications Ltd Recruitment Team
