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- Tasks: Build strong relationships and provide exceptional service to business customers.
- Company: Join a dynamic team at a leading telecoms company.
- Benefits: Competitive salary, bonus structure, 21 days holiday, and more perks.
- Other info: Fun working environment with opportunities for personal development and mentorship.
- Why this job: Make a real impact by enhancing customer experiences and driving retention.
- Qualifications: 5+ years in customer service or account management, with telecoms expertise.
The predicted salary is between 28000 - 35000 £ per year.
Location: Hemel Hempstead
Salary: From £28,000 (Depending on experience) + OTE
Hours: Monday to Friday, 9am to 5.30pm
You will be part of the team that provides a remarkable service to our customers, and your key objective will be to establish and sustain strong relationships. Identify upsell opportunities and maximise customer retention through office-based support. You will be responsible for managing all aspects of the customer experience for a base of circa 30-60 business customers, billing over £1,000 per month.
Key Tasks:
- Build strong relationships with key contacts of all customers within allocated customer base.
- Recognise and maximise upon upsell opportunities, working to ensure every Diamond customer utilises all SCG services and products.
- Maintain excellent customer retention of 99.5% or above, never losing a customer without ensuring every avenue has been taken to avoid churn.
- Effectively manage all incoming communication from customers and respond in a timely manner.
- Proactively manage base to ensure customers' expectations are exceeded.
- Provide mentorship to junior members of the team.
Skills & Experience:
- 5+ years Customer service, Account management or Sales experience.
- Strong expertise in telecoms industry.
- Excellent verbal and written communication skills.
- A proactive, positive (win-win) attitude.
- Ability to recognise and pursue a sales opportunity.
- Office 365 knowledge expertise.
- Proactive approach and ability to bring new ideas to the team.
- Ability to forge lasting relationships with customers and partners.
- Good time management skills and ability to prioritise workload.
- Mentorship skills, able to coach junior members of the team.
Additional Benefits:
- 21 Days holiday rising to 25 after 5 years of service.
- Birthday off.
- Childcare vouchers.
- Employee mobile package.
- Holiday Purchase scheme.
- Reduced gym membership.
- Retail discounts.
We Offer:
- A competitive salary and bonus structure.
- Full training.
- Ongoing personal development.
- A busy and fun working environment.
SCG is proud to be an equal opportunities employer. We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010. We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.
Customer Experience Account Manager in Watford employer: Southern Communications Ltd
Contact Detail:
Southern Communications Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Account Manager in Watford
✨Tip Number 1
Network like a pro! Reach out to your connections in the telecoms industry and let them know you're on the hunt for a Customer Experience Account Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and account management. Think about how you can showcase your experience in building strong relationships and maximising customer retention. We want you to shine!
✨Tip Number 3
When you get an interview, don’t just talk about your skills—bring examples! Share specific instances where you’ve successfully upsold services or resolved customer issues. This will show that you’re not just all talk but have the experience to back it up.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and contributing to our mission of providing remarkable customer service.
We think you need these skills to ace Customer Experience Account Manager in Watford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and account management. We want to see how your skills align with the role of Customer Experience Account Manager, so don’t hold back!
Showcase Your Communication Skills: Since excellent verbal and written communication is key for this role, ensure your application reflects that. Use clear, concise language and make it engaging – we want to see your personality shine through!
Highlight Your Proactive Attitude: We love a proactive approach! In your application, share examples of how you've gone above and beyond in previous roles. This will show us that you’re ready to exceed customer expectations right from the start.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Southern Communications Ltd
✨Know Your Customer Experience
Make sure you understand the ins and outs of customer experience management. Brush up on how to build strong relationships and retain customers, as this role is all about keeping that 99.5% retention rate. Be ready to share examples from your past experiences where you've successfully managed customer accounts.
✨Showcase Your Sales Savvy
Since upselling is a key part of the job, come prepared with specific examples of how you've identified and pursued sales opportunities in previous roles. Highlight your proactive approach and any creative ideas you've implemented to boost sales or improve customer satisfaction.
✨Communicate Clearly and Confidently
Excellent verbal and written communication skills are essential for this position. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask during the interview to demonstrate your interest and engagement.
✨Mentorship Matters
As you'll be providing mentorship to junior team members, think about your leadership style and how you can support others. Be ready to discuss your experience in coaching or mentoring, and how you can contribute to a positive team environment.