At a Glance
- Tasks: Support customers with technical issues and ensure smooth service delivery.
- Company: Join a forward-thinking company that values teamwork and innovation.
- Benefits: Enjoy 21 days holiday, birthday off, and free onsite perks.
- Other info: Great career growth opportunities in a supportive environment.
- Why this job: Make a difference by helping clients and solving real problems.
- Qualifications: Strong communication skills and a positive attitude are essential.
The predicted salary is between 30000 - 32000 £ per year.
Location: Dummer, Basingstoke
Salary: £30,000-£32,000
To triage and support customers reporting issues, to assist in ensuring the efficient working of the in-house Service Assurance team while delivering exceptional customer service to our clients.
Responsibilities:
- Working collaboratively with the Service Manager to design and implement effective reporting to accurately reflect team performance
- Attend internal project meetings where necessary
- To ensure we are regularly communicating with clients while exceeding their expectations
- Maintaining a process driven work environment
- Collating and communicating fault information to ensure quick resolution
- Enabling continuation of service via utilisation of value-add products
- Understanding and resolving faults within SLA
- Accurately triaging all tickets and passing to relevant support team for those not resolved by Service Assurance
- Co-ordination of internal and external resources
- Liaising with Group Networks and other surrounding support teams on faults/assurance
Skills and Experience:
- Positive can-do attitude
- Strong customer service and communication skills
- Comprehensive industry knowledge
- Great attention to detail
- Decision making skills
- Proven problem-solving attitude
- Ability to coach others
- Experience working in a problem solving environment
- Interest in Technology and Innovation and IT Literate
Benefits:
- 21 days holiday increasing to 22 days after 3 years and to 25 days after 5 years
- Extra day off for your birthday
- Buy holiday scheme
- Employee Assistance Programme
- Free onsite parking
- Enhanced company sick pay
- Discounted retail vouchers
- Reduced gym membership
- Annual salary review
- SCG mobile benefit
- Employee referral bonus
- Onsite canteen offering free croissants and freshly made soup
SCG is proud to be an equal opportunities employer. We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010. We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.
Technical Customer Support employer: Southern Communications Ltd
At our Dummer, Basingstoke location, we pride ourselves on being an exceptional employer that values collaboration and innovation. With a strong focus on employee growth, we offer comprehensive benefits including increased holiday entitlement, a buy holiday scheme, and an Employee Assistance Programme, all within a supportive work culture that encourages a positive can-do attitude. Join us to be part of a team that not only prioritises customer satisfaction but also invests in your professional development and well-being.
Contact Details:
Southern Communications Ltd Recruitment Team
