At a Glance
- Tasks: Support customers by resolving issues and ensuring smooth service delivery.
- Company: Join a dynamic team in a forward-thinking company.
- Benefits: Enjoy 21 days holiday, birthday off, and employee discounts.
- Other info: Great career progression opportunities in a supportive environment.
- Why this job: Make a real difference in customer experience while growing your skills.
- Qualifications: Strong communication skills and a positive attitude are essential.
The predicted salary is between 30000 - 32000 £ per year.
To triage and support customers reporting issues, to assist in ensuring the efficient working of the in-house Service Assurance team while delivering exceptional customer service to our clients.
Responsibilities:
- Working collaboratively with the Service Manager to design and implement effective reporting to accurately reflect team performance.
- Attend internal project meetings where necessary.
- To ensure we are regularly communicating with clients while exceeding their expectations.
- Maintaining a process-driven work environment.
- Collating and communicating fault information to ensure quick resolution.
- Enabling continuation of service via utilisation of value-add products.
- Understanding and resolving faults within SLA.
- Accurately triaging all tickets and passing to relevant support team for those not resolved by Service Assurance.
- Co-ordination of internal and external resources.
- Liaising with Group Networks and other surrounding support teams on faults/assurance.
Skills and Experience:
- Positive can-do attitude.
- Strong customer service and communication skills.
- Comprehensive industry knowledge.
- Great attention to detail.
- Decision making skills.
- Proven problem-solving attitude.
- Ability to coach others.
- Experience working in a problem-solving environment.
- Interest in Technology and Innovation and IT literate.
Benefits:
- 21 days holiday increasing to 22 days after 3 years and to 25 days after 5 years.
- Extra day off for your birthday.
- Buy holiday scheme.
- Employee Assistance Programme.
- Free onsite parking.
- Enhanced company sick pay.
- Discounted retail vouchers.
- Reduced gym membership.
- Annual salary review.
- SCG mobile benefit.
- Employee referral bonus.
- Onsite canteen offering free croissants and freshly made soup.
SCG is proud to be an equal opportunities employer. We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010. We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.
Service Assurance Agent in Suffolk employer: Southern Communications Ltd
At our Dummer, Basingstoke location, we pride ourselves on being an exceptional employer that values collaboration and innovation. Our supportive work culture fosters employee growth through continuous learning opportunities, while our comprehensive benefits package, including enhanced sick pay and a buy holiday scheme, ensures a rewarding work-life balance. Join us to be part of a team that is dedicated to delivering outstanding customer service and making a meaningful impact in the industry.
Contact Details:
Southern Communications Ltd Recruitment Team
