At a Glance
- Tasks: Deliver high-quality IT solutions and support for telecoms, networks, and cybersecurity.
- Company: Dynamic tech company focused on innovation and exceptional customer service.
- Benefits: Competitive salary, increasing holiday days, employee assistance programme, and gym discounts.
- Other info: Flexible working with opportunities for travel and career growth.
- Why this job: Join a team that values technology and innovation while making a real impact.
- Qualifications: Strong technical background with experience in IT and networking solutions.
The predicted salary is between 28000 - 35000 £ per year.
Job Description
- Engineer
- Location: Bradley Stoke; you can also be based out of offices in Cardiff and Hereford
The successful candidate will be delivering high-quality communications solutions to customers by installing, maintaining, and supporting IT services, telecoms, network, and cybersecurity.
This includes on-site and remote work.
The role also entails contributing to the efficient operation of the Service Assurance Team while maintaining exceptional customer service when dealing with customer challenges on the SAT desk or on site/remotely.
All while delivering exceptional customer service to our customers.
You will be required to travel and work flexibly, including overnight stays.
Responsibilities
- Represent the company with a high standard of professionalism, including appearance, attendance, timekeeping, and reliability.
- Establish and maintain relationships with key partners, ensuring we provide a unified service from supplier to client.
- Attend project meetings and ensure all stakeholders are updated with progress throughout the project delivery
- Build the solution, where possible, ahead of visiting the customer site and act as the key escalation point for team members to assist with technical issues.
- Ensure regular communication with clients while exceeding their expectations.
- Ensure all faults are dealt with efficiently and that the fault is triaged, reported and resolved within SLA.
- Manage process for communicating service affecting issues to the organization and our customers.
- Ensure constant improvement of customer experience and Service Assurance knowledge.
- Act as a technical authority during project delivery, ensuring seamless handover to Service Assurance.
- Maintain accurate and detailed documentation for all deployments.
Skills Required
- Strong technical background
- Proven experience in deploying and supporting complex IT, telecoms, and networking solutions. Deep understanding of Draytek, Ruckus and Uni Fi equipment.
- Solid understanding of the OSI or TCP/IP model.
- Hands-on experience with monitoring, network diagnostic and network analytics tools.
- Comprehensive industry knowledge
- Experience of Cloud Telephony, installation and support.
- Thorough understanding of SIP telephony protocol.
- Ability to interpret technical designs and translate them into practical deployments.
- Interest in Technology and Innovation
- Ability to work independently in the field
- Excellent customer service skills
- Understanding of compliance frameworks (TSA, ISO 9001, ISO 27001).
- Ability to coach & train others.
Benefits
- 21 Days Holiday increasing to 22 days after 3 years and to 25 days after 5 years
- Birthday Day Off
- Buy Holiday Scheme
- Employee Assistance Programme
- Enhanced company sick pay
- Discounted Retail Vouchers
- Reduced Gym Membership
- Annual Salary Review
- SCG Mobile Benefit
- Employee Referral Bonus
- Pension Scheme
- Free On-Site Parking
- Charity Events
SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.
We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.
Engineer in Newport employer: Southern Communications Ltd
As an Engineer at our company, you will thrive in a dynamic work environment that values innovation and collaboration. With offices in Bradley Stoke, Cardiff, and Hereford, we offer competitive salaries and a strong commitment to employee development, ensuring you have ample opportunities for growth and advancement. Our supportive culture fosters teamwork and creativity, making it an excellent place for those seeking meaningful and rewarding employment in the tech industry.
Contact Details:
Southern Communications Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Engineer in Newport
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Southern Communications Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Southern Communications Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Southern Communications Ltd!
✨Direct Apply to Southern Communications Ltd
Let's not forget to apply directly through the Southern Communications Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Engineer in Newport
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Southern Communications Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Southern Communications Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Southern Communications Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
