At a Glance
- Tasks: Provide second line IT support and resolve complex technical issues for internal users.
- Company: Join SCG, a diverse and inclusive employer committed to equality.
- Benefits: Enjoy 25 days holiday, career development, free on-site food, and more perks.
- Other info: Dynamic work environment with opportunities for growth and learning.
- Why this job: Make a real difference by helping users and enhancing their IT experience.
- Qualifications: Strong communication skills and a solid understanding of IT support principles.
The predicted salary is between 30000 - 30000 £ per year.
Requirements
- Strong communication skills, with the ability to explain technical subjects in non-technical language to users.
- Customer-focused approach with a commitment to delivering excellent service.
- Solid understanding of IT support principles and end-user computing technologies.
- Strong diagnostic and problem-solving skills across a breadth of IT disciplines.
- Experience with identity and access administration, endpoint protection, and software deployment.
- Ability to guide and mentor First Line colleagues to develop their skills.
- Understanding of ITIL service management principles.
Responsibilities
- Provide second line IT support to internal users across SCG, handling escalated issues from First Line Service Desk.
- Diagnose and resolve more complex technical issues that cannot be resolved at first line.
- Escalate issues to Infrastructure, Security, or specialist teams when required.
- Provide guidance and support to First Line colleagues on technical matters.
- Support EUC endpoint protection activities by ensuring end-user devices are covered by protection software.
- Support software deployment activities, rolling out EUC software to users.
- Support EUC patch management activities to ensure software is updated to the latest secure versions.
- Support identity and access administration activities in compliance with defined IAM policies, including more complex account provisioning and access requests.
- Support user training activities to ensure users are trained to use IT systems effectively.
- Support the development of end-user documentation to help users utilise systems and services.
- Stay informed about SLA targets and work to achieve them.
- Be kept informed during major service outages to understand the impact on users and support communications.
- Accurately log all support interactions and resolution details in the ticketing system.
- Contribute to the maintenance and improvement of knowledge base articles and end-user documentation.
- Technologies
- IAM
- Support
- ITIL
- Mobile
- Security
- More
We are SCG, an equal opportunities employer committed to welcoming applications from all parts of the community and upholding the principles of the Equality Act 2010.
We support applicants with disabilities and will make necessary adjustments to ensure a fair and accessible recruitment process.
We offer a wide range of benefits including 25 days holiday, a birthday day off, buy holiday scheme, career development and progression opportunities, employee assistance programme, enhanced company sick pay, discounted retail vouchers, reduced gym membership, SCG mobile benefit, employee referral bonus, annual salary reviews, pension scheme, an onsite canteen with free croissants and freshly made soup daily, free on-site parking, and charity events.
- last updated 26 week of 2026
- #J-18808-Ljbffr
Contact Details:
Southern Communications Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Second Line Support in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Southern Communications Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Southern Communications Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Southern Communications Ltd!
✨Direct Apply to Southern Communications Ltd
Let's not forget to apply directly through the Southern Communications Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Second Line Support in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Southern Communications Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Southern Communications Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Southern Communications Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
