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- Tasks: Engage with customers to collect payments and resolve issues.
- Company: Join a supportive team at a dynamic company in Dummer.
- Benefits: Enjoy 21 days holiday, career growth, and free onsite perks.
- Other info: Great opportunities for progression and a fun work environment.
- Why this job: Make a difference by helping customers and enhancing your skills.
- Qualifications: Strong communication skills and a positive attitude are essential.
The predicted salary is between 30000 - 30000 £ per year.
Location: Dummer, Basingstoke
Salary: up to £30,000
To work with customers to collect outstanding balances, and work with other departments to enable trickier debts to be collected.
Responsibilities:
- Actively contact customers who are late with their payments and request prompt payment for a portfolio of customers/companies
- Follow escalation processes when a customer continues to miss payments to ensure debt is eventually collected
- Work with customers and other internal departments to resolve issues preventing payment
- Issue credit notes and request refunds where required
- Attend bi-monthly debtors meetings and work with the senior management team at Reigate to clear aged debt
- Use CRM and sales ledger to monitor debts, plus customer records within the CRM to aid chasing
- Post bank receipts daily for various companies
- May be required to get involved with Direct Debit collections
- Liaise with customer experience team
- Provide summaries of expected bad debts
- Produce daily reports
- Take customer credit card payments
- Answer customer calls and emails
- Monitor payments inboxes
- Any other ad-hoc tasks that are required
Skills & Competencies:
- Positive can-do attitude
- Strong customer service skills
- Strong communication skills, both verbal and written
- Attention to detail
- IT Literate including Excel
- Must be able to travel to other offices as required
Benefits:
- 21 Days Holiday increasing to 22 days after 3 years and to 25 days after 5 years
- Birthday Day Off
- Buy Holiday Scheme
- Career Development and Progression Opportunities
- Employee Assistance Programme
- Enhanced Company Sick Pay
- Discounted Retail Vouchers
- Reduced Gym Membership
- SCG Mobile Benefit
- Employee Referral Bonus
- Annual Salary Reviews
- Pension Scheme
- Onsite Canteen (offering free croissants and free freshly made soup daily)
- Free On-Site Parking
- Charity Events
SCG is proud to be an equal opportunities employer. We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010. We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.
Credit Controller in England employer: Southern Communications Ltd
Contact Detail:
Southern Communications Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller in England
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Credit Controller role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to credit control. Think about how you'd handle tricky debts and customer interactions, as these will likely come up during your chat with potential employers.
✨Tip Number 3
Show off your skills! Bring examples of how you've successfully managed debts or improved processes in previous roles. This will help you stand out and demonstrate your value to the hiring team.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Credit Controller in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Credit Controller role. Highlight your experience in debt collection and customer service, as these are key for us. Use specific examples that show how you've successfully managed outstanding balances in the past.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your positive can-do attitude and strong communication skills, and don’t forget to express your enthusiasm for the role and working with us at StudySmarter.
Show Off Your IT Skills: Since we value IT literacy, especially with Excel, make sure to mention any relevant software experience in your application. If you’ve used CRM systems or sales ledgers before, let us know how you’ve leveraged them to improve your work efficiency.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Southern Communications Ltd
✨Know Your Numbers
As a Credit Controller, you'll be dealing with financial data daily. Brush up on your understanding of credit control processes and be ready to discuss how you've successfully managed debts in the past. This shows you’re not just familiar with the role but also confident in handling numbers.
✨Show Off Your Communication Skills
Strong communication is key in this role. Prepare examples of how you've effectively communicated with customers or internal teams to resolve payment issues. Practising clear and concise responses will help you shine during the interview.
✨Demonstrate Your Problem-Solving Skills
Be ready to share specific instances where you've tackled tricky debt situations. Think about how you approached the problem, what steps you took, and the outcome. This will highlight your proactive attitude and ability to work under pressure.
✨Familiarise Yourself with CRM Tools
Since you'll be using CRM and sales ledger systems, it’s a good idea to mention any relevant experience you have with these tools. If you’ve used similar software before, talk about how it helped you manage customer records and track payments efficiently.