At a Glance
- Tasks: Deliver high-quality IT and telecom solutions while providing exceptional customer service.
- Company: Dynamic tech company with a commitment to innovation and equality.
- Benefits: Generous holiday, birthday off, gym discounts, and employee assistance programmes.
- Other info: Flexible working with travel opportunities and a supportive work environment.
- Why this job: Join a team that values your skills and offers real career growth opportunities.
- Qualifications: Strong technical background in IT, telecoms, and networking solutions.
The predicted salary is between 28000 - 35000 £ per year.
Location: Bradley Stoke; you can also be based out of offices in Cardiff and Hereford
Salary: £28,000 - £35,000
The successful candidate will be delivering high-quality communications solutions to customers by installing, maintaining, and supporting IT services, telecoms, network, and cybersecurity. This includes on-site and remote work. The role also entails contributing to the efficient operation of the Service Assurance Team while maintaining exceptional customer service when dealing with customer challenges on the SAT desk or on site/remotely.
Responsibilities:
- Represent the company with a high standard of professionalism, including appearance, attendance, timekeeping, and reliability.
- Establish and maintain relationships with key partners, ensuring we provide a unified service from supplier to client.
- Attend project meetings and ensure all stakeholders are updated with progress throughout the project delivery.
- Build the solution, where possible, ahead of visiting the customer site and act as the key escalation point for team members to assist with technical issues.
- Ensure regular communication with clients while exceeding their expectations.
- Ensure all faults are dealt with efficiently and that the fault is triaged, reported and resolved within SLA.
- Manage process for communicating service affecting issues to the organization and our customers.
- Ensure constant improvement of customer experience and Service Assurance knowledge.
- Act as a technical authority during project delivery, ensuring seamless handover to Service Assurance.
- Maintain accurate and detailed documentation for all deployments.
Skills Required:
- Strong technical background.
- Proven experience in deploying and supporting complex IT, telecoms, and networking solutions.
- Deep understanding of Draytek, Ruckus and UniFi equipment.
- Solid understanding of the OSI or TCP/IP model.
- Hands-on experience with monitoring, network diagnostic and network analytics tools.
- Comprehensive industry knowledge.
- Experience of Cloud Telephony, installation and support.
- Thorough understanding of SIP telephony protocol.
- Ability to interpret technical designs and translate them into practical deployments.
- Interest in Technology and Innovation.
- Ability to work independently in the field.
- Excellent customer service skills.
- Understanding of compliance frameworks (TSA, ISO 9001, ISO 27001).
- Ability to coach & train others.
Benefits:
- 21 Days Holiday increasing to 22 days after 3 years and to 25 days after 5 years.
- Birthday Day Off.
- Buy Holiday Scheme.
- Employee Assistance Programme.
- Enhanced company sick pay.
- Discounted Retail Vouchers.
- Reduced Gym Membership.
- Annual Salary Review.
- SCG Mobile Benefit.
- Employee Referral Bonus.
- Pension Scheme.
- Free On-Site Parking.
- Charity Events.
SCG is proud to be an equal opportunities employer. We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010. We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.
Engineer employer: Southern Communications Ltd
As an Engineer at our company, you will thrive in a dynamic work environment that values innovation and collaboration. With offices in Bradley Stoke, Cardiff, and Hereford, we offer competitive salaries and a strong commitment to employee development, ensuring you have ample opportunities for growth and advancement. Our supportive culture fosters teamwork and creativity, making it an excellent place for those seeking meaningful and rewarding employment in the tech industry.
Contact Details:
Southern Communications Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Engineer
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like Southern Communications Ltd and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like Southern Communications Ltd.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace Engineer
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at Southern Communications Ltd.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at Southern Communications Ltd.
How to prepare for a job interview at Southern Communications Ltd
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
