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- Tasks: Engage with customers to collect payments and resolve issues.
- Company: Join a dynamic team in Basingstoke focused on customer satisfaction.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Why this job: Make a real impact by helping customers while developing your skills.
- Qualifications: Strong communication skills and a positive attitude are essential.
- Other info: Flexibility to travel to other offices may be required.
The predicted salary is between 25000 - 30000 £ per year.
Location: Dummer, Basingstoke
Salary: £25,000 - £30,000
To work with customers to collect outstanding balances, and work with other departments to enable trickier debts to be collected.
Responsibilities:
- Actively contact customers who are late with their payments and request prompt payment for a portfolio of customers/companies
- Follow escalation processes when a customer continues to miss payments to ensure debt is eventually collected
- Work with customers and other internal departments to resolve issues preventing payment
- Issue credit notes and request refunds where required
- Attend bi-monthly debtors meetings and work with the senior management team at Reigate to clear aged debt
- Use CRM and sales ledger to monitor debts, plus customer records within the CRM to aid chasing
- Post bank receipts daily for various companies
- May be required to get involved with Direct Debit collections
- Liaise with customer experience team
- Provide summaries of expected bad debts
- Produce daily reports
- Take customer credit card payments
- Answer customer calls and emails
- Monitor payments inboxes
- Any other ad-hoc tasks that are required
Skills & Competencies:
- Positive can-do attitude
- Strong customer service skills
- Strong communication skills, both verbal and written
- Attention to detail
- IT Literate including Excel
- Must be able to travel to other offices as required
Credit Controller in Basingstoke employer: Southern Communications Ltd
Contact Detail:
Southern Communications Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller in Basingstoke
✨Tip Number 1
Familiarise yourself with common credit control practices and terminology. Understanding the basics of debt collection and customer relationship management will help you speak confidently during interviews.
✨Tip Number 2
Brush up on your Excel skills, as this role requires IT literacy. Being able to demonstrate your proficiency in managing spreadsheets and data analysis can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully resolved customer issues in the past. Highlighting your strong customer service skills and ability to communicate effectively will show that you're a great fit for the team.
✨Tip Number 4
Research StudySmarter and our values before the interview. Showing that you understand our mission and how you can contribute to our goals will demonstrate your genuine interest in the position.
We think you need these skills to ace Credit Controller in Basingstoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in credit control or similar roles. Emphasise your customer service skills and any specific achievements related to debt collection.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your positive attitude, communication skills, and how you can contribute to resolving payment issues effectively.
Highlight Relevant Skills: In your application, specifically mention your IT literacy, particularly with Excel, as well as your attention to detail. These are crucial for the role and should be clearly stated.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This shows initiative and enthusiasm for the role.
How to prepare for a job interview at Southern Communications Ltd
✨Showcase Your Communication Skills
As a Credit Controller, strong communication skills are essential. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Use examples from your past experiences where you successfully resolved customer issues or negotiated payments.
✨Highlight Your Attention to Detail
Attention to detail is crucial in this role, especially when dealing with financial records and customer accounts. During the interview, mention specific instances where your attention to detail helped prevent errors or improved processes. This will show that you understand the importance of accuracy in credit control.
✨Demonstrate Your Problem-Solving Skills
Credit Controllers often face tricky situations with outstanding debts. Prepare to discuss how you've approached problem-solving in the past, particularly in challenging scenarios. Highlight your ability to work collaboratively with other departments to resolve issues that may be preventing payment.
✨Familiarise Yourself with CRM Systems
Since the role involves using CRM and sales ledger systems, it's beneficial to have a basic understanding of these tools. If you have experience with similar software, mention it during the interview. If not, express your willingness to learn and adapt quickly to new technologies.
