At a Glance
- Tasks: Coordinate service delivery and enhance customer experience in a fast-paced telecom environment.
- Company: Join SCG, a leading telecommunications business with nearly 60 years of excellence.
- Benefits: Enjoy 21 days holiday, birthday off, gym discounts, and free onsite perks.
- Other info: SCG promotes equality and supports applicants with disabilities.
- Why this job: Be part of a dynamic team that values your growth and offers comprehensive training.
- Qualifications: Bring a positive attitude, strong communication skills, and attention to detail.
The predicted salary is between 30000 - 40000 € per year.
SCG is a dynamic and fast-paced telecommunications business with nearly 60 years of experience and a reputation for excellent customer service and unrivalled career development. Each customer is at the heart of our business where we strive to design, deliver, and support the very best solutions to underpin their business and daily operations, all supported by our in-house industry-leading technical specialists.
You will join the Service Delivery team where comprehensive training and support will be provided to enable your success within the business. You will efficiently provision all products from the SCG services portfolio for both existing and new customers while delivering exceptional customer service to the client.
Key Responsibilities:- To ensure constant improvement of customer experience for our clients with maximum efficiency along with a continued drive to enhance your service delivery knowledge.
- Co-ordinate both internal and external resources along with raising purchase orders and organising materials to be sent to site.
- Maintain relationships with key partners to ensure we provide a unified service from supplier to client.
- Raise or add all aspects of the project to our CRM which also includes the engine that bills the customer monthly for the services provided.
- Positive can-do attitude
- Proven problem-solving attitude
- Excellent communication skills, both written and verbal
- High level of attention to detail
- Strong organisational skills
- Ability to work independently and as part of a team
- 21 days holiday increasing to 22 days after 3 years and to 25 days after 5 years
- Extra day off for your birthday
- Buy holiday scheme
- Employee Assistance Programme
- Free onsite parking
- Enhanced company sick pay
- Discounted retail vouchers
- Reduced gym membership
- Annual salary review
- SCG mobile benefit
- Employee referral bonus
- Onsite canteen offering free croissants and freshly made soup
SCG is proud to be an equal opportunities employer. We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010. We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.
Service Delivery Coordinator in Basingstoke employer: Southern Communications Ltd
SCG is an exceptional employer that prioritises employee growth and development within a vibrant telecommunications environment. With nearly 60 years of experience, we offer comprehensive training, a supportive work culture, and a range of benefits including increased holiday entitlement, wellness programmes, and a collaborative team atmosphere. Our commitment to excellent customer service and employee satisfaction makes SCG a rewarding place to build your career.
Contact Detail:
Southern Communications Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Coordinator in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to current employees at SCG on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Service Delivery Coordinator role.
✨Tip Number 2
Prepare for the interview by understanding SCG's services portfolio inside out. Show us you know how to enhance customer experience and can bring that positive can-do attitude to the team!
✨Tip Number 3
Practice your communication skills! Since this role requires excellent verbal and written communication, consider doing mock interviews with friends or family to get comfortable expressing your thoughts clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the SCG family.
We think you need these skills to ace Service Delivery Coordinator in Basingstoke
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Delivery Coordinator role. Highlight your relevant experience and skills that match the job description, especially your communication and organisational skills.
Showcase Your Problem-Solving Skills:We love a positive can-do attitude! In your application, share examples of how you've tackled challenges in the past. This will show us that you have the proven problem-solving skills we’re looking for.
Attention to Detail is Key:When filling out your application, double-check for any typos or errors. A high level of attention to detail is crucial for this role, so let’s see that reflected in your written application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process.
How to prepare for a job interview at Southern Communications Ltd
✨Know the Company Inside Out
Before your interview, take some time to research SCG and its services. Understand their commitment to customer service and how they support their clients. This will not only show your enthusiasm but also help you tailor your answers to align with their values.
✨Showcase Your Problem-Solving Skills
Given the role's focus on improving customer experience, be prepared to discuss specific examples where you've successfully solved problems in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Highlight Your Communication Skills
As a Service Delivery Coordinator, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions to ask the interviewer about team dynamics or customer interactions to demonstrate your interest.
✨Demonstrate Your Organisational Skills
The job requires strong organisational abilities, so be ready to discuss how you manage multiple tasks and priorities. Share any tools or methods you use to stay organised, and consider mentioning how you would approach coordinating resources for projects.
