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- Tasks: Engage with customers, deliver exceptional service, and identify sales opportunities.
- Company: Dynamic company in Dummer, Basingstoke, focused on customer satisfaction.
- Benefits: Competitive salary, uncapped OTE, holiday perks, and wellness support.
- Why this job: Become a trusted partner for clients while developing your sales skills.
- Qualifications: Strong communication skills and a positive attitude are essential.
- Other info: Join a supportive team with great career growth and fun perks!
Location: Dummer, Basingstoke
Salary: £28,000 - £30,000 + uncapped OTE £45,000
Key Responsibilities
- To ensure regular contact with assigned customer base, delivering exceptional customer service and exceeding all expectations.
- To become the trusted partner for your customer base, and their main point of contact for all Communication, Data and IT needs.
- To identify up-sell and cross-sell opportunities within the assigned customer base with a view to hitting sales targets each month.
- To address customers' needs and concerns as quickly and effectively as possible.
- To complete reviews with an aim to ensure customer satisfaction, strengthen customer relationships and raise opportunities to up-sell and cross-sell with an aim to hit sales targets by the end of each month.
- Project management of solution delivery and any escalations within the assigned customer base.
- To maintain accurate records on the CRM and utilise the required pipeline and quoting portals.
- Hit monthly sales target for new MRGP and renewals focus.
- Account Management of approximately 400 customers.
- Remote review meetings, opportunity seeking and end-to-end sales process.
- Work alongside Provisioning and Support teams across the business to orchestrate the smoothest and best customer experience possible.
- Ensure escalations are raised within the business at the appropriate time to ensure the swiftest possible resolution.
- Full product portfolio knowledge to enable full solution selling ability.
Skills Required
- Positive can-do attitude.
- Strong customer service skills.
- Strong communication skills.
- Comprehensive industry knowledge.
- Great attention to detail.
- IT literate.
- Decision making skills.
- Proven problem-solving attitude.
- Honesty and integrity.
- Ability to prioritise workload.
Benefits
- 21 days holiday increasing to 22 days after 3 years and to 25 days after 5 years.
- Extra day off for your birthday.
- Buy holiday scheme.
- Employee Assistance Programme.
- Free onsite parking.
- Enhanced company sick pay.
- Discounted retail vouchers.
- Reduced gym membership.
- Annual salary review.
- SCG mobile benefit.
- Employee referral bonus.
- Onsite canteen offering free croissants and freshly made soup.
SCG is proud to be an equal opportunities employer. We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010. We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.
Junior Account Manager in Basingstoke employer: Southern Communications Ltd
Contact Detail:
Southern Communications Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Account Manager in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Junior Account Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to account management. We suggest role-playing with a friend or using online resources to boost your confidence and show off your customer service skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the position. We recommend mentioning something specific from the interview to remind them of your great conversation.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re keen on being part of our team!
We think you need these skills to ace Junior Account Manager in Basingstoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Junior Account Manager role. Highlight your customer service skills and any relevant experience that shows you can handle a customer base effectively.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your positive can-do attitude and how you can be the trusted partner for our customers. Keep it engaging and personal.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in the past. We love candidates who can think on their feet and resolve issues quickly, so don’t hold back!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you started on your journey with StudySmarter!
How to prepare for a job interview at Southern Communications Ltd
✨Know Your Customer Base
Before the interview, research the company’s customer base and their needs. Understanding who you’ll be serving will help you demonstrate how you can deliver exceptional customer service and exceed expectations.
✨Showcase Your Communication Skills
As a Junior Account Manager, strong communication is key. Prepare examples of how you've effectively communicated with clients in the past, whether it was resolving issues or identifying upsell opportunities. This will show your potential employer that you can be their trusted partner.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've tackled challenges head-on. Highlight your decision-making skills and how you’ve used them to resolve customer concerns quickly and effectively. This will illustrate your proactive approach to account management.
✨Familiarise Yourself with CRM Tools
Since maintaining accurate records on the CRM is crucial for this role, brush up on your knowledge of CRM systems. If you have experience with any specific tools, mention them during the interview to show you’re IT literate and ready to hit the ground running.
