At a Glance
- Tasks: Provide first-line IT support and resolve user queries with a customer-focused approach.
- Company: Join SCG, a diverse and inclusive workplace committed to equality.
- Benefits: Enjoy 25 days holiday, career development, and free onsite perks like croissants!
- Other info: Dynamic team environment with opportunities for growth and development.
- Why this job: Kickstart your IT career while making a real difference for users every day.
- Qualifications: Good communication skills and a willingness to learn about IT support.
The predicted salary is between 25000 - 30000 € per year.
The successful candidate will be providing first line IT support to internal users across SCG, acting as the initial point of contact for all IT related queries and issues.
Responsibilities:
- Providing first-line IT support to internal users, acting as the first point of contact for IT queries, issues, and requests.
- Logging, categorising, and prioritising tickets accurately according to defined processes.
- Resolving first-line issues where possible, escalating to Second Line Service Desk or other teams when required.
- Supporting the wider Service Desk team in ensuring the Service Desk operation is fit-for-business and delivers high-quality support.
- Assisting with end-user computing activities including endpoint protection, software deployment, patch management, and identity and access administration.
- Contributing to user training and support activities to help users utilise IT systems effectively.
- Supporting asset management processes and contributing to end-user documentation.
- Supporting EUC endpoint protection activities by ensuring end-user devices are covered by protection software.
- Assisting with software deployment activities, rolling out EUC software to users and supporting EUC patch management activities.
- Supporting identity and access administration activities in compliance with defined IAM policies, such as password resets and account provisioning.
- Staying informed about SLA targets and working to achieve them.
Skills & Experience:
- Good communication skills, with the ability to communicate technical subjects in non-technical ways to users.
- A customer-focused approach with a commitment to delivering excellent service.
- A foundational understanding of IT support principles and common end-user computing technologies.
- The ability to follow documented processes and procedures accurately.
- Strong problem-solving skills and an ability to diagnose common IT issues.
- A willingness to learn and develop technical skills.
- The ability to work effectively as part of a team.
Benefits:
- 25 Days Holiday
- Birthday Day Off
- Buy Holiday Scheme
- Career Development and Progression Opportunities
- Employee Assistance Programme
- Enhanced Company Sick Pay
- Discounted Retail Vouchers
- Reduced Gym Membership
- SCG Mobile Benefit
- Employee Referral Bonus
- Annual Salary Reviews
- Pension Scheme
- Onsite Canteen (offering free croissants and free freshly made soup daily)
- Free On-Site Parking
- Charity Events
SCG is proud to be an equal opportunities employer. We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010. We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.
First Line Support in Basingstoke employer: Southern Communications Ltd
SCG is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture where team collaboration and customer service excellence are at the forefront. With benefits such as 25 days of holiday, career development opportunities, and a vibrant onsite canteen, employees enjoy a fulfilling work environment that encourages learning and community engagement. Located in a dynamic setting, SCG fosters a diverse workplace committed to equality and inclusivity, making it an ideal choice for those seeking meaningful employment in IT support.
Contact Detail:
Southern Communications Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land First Line Support in Basingstoke
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on SCG. Understanding their values and how they operate will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to IT support and think about how you'd explain technical issues in simple terms. This will help you communicate effectively during the interview and demonstrate your customer-focused approach.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss specific examples where you've diagnosed and resolved IT issues. This not only highlights your technical abilities but also your commitment to delivering excellent service.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions prepared about the role or the team. This shows your enthusiasm and helps you gauge if SCG is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace First Line Support in Basingstoke
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant skills and experiences. We want to see how you can bring your unique flair to the First Line Support role!
Show Off Your Communication Skills:Since you'll be dealing with IT queries from non-technical users, it's crucial to demonstrate your ability to explain complex topics simply. Use clear language in your application to showcase this skill.
Highlight Problem-Solving Abilities:We love candidates who can think on their feet! Share examples of how you've tackled IT issues in the past, even if they were small. This shows us you're ready to jump into action.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Southern Communications Ltd
✨Know Your IT Basics
Brush up on your foundational IT support principles and common end-user computing technologies. Being able to discuss these confidently will show that you understand the role and can communicate effectively with users.
✨Practice Problem-Solving Scenarios
Prepare for potential problem-solving questions by thinking through common IT issues and how you would resolve them. This will demonstrate your strong problem-solving skills and ability to diagnose issues quickly.
✨Showcase Your Communication Skills
Since you'll be explaining technical subjects to non-technical users, practice articulating complex ideas in simple terms. This will highlight your customer-focused approach and commitment to delivering excellent service.
✨Familiarise Yourself with SLAs
Understand what Service Level Agreements (SLAs) are and how they impact your work. Being informed about SLA targets will show that you're ready to contribute to the team's success and maintain high-quality support.
