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- Tasks: Engage with customers to collect payments and resolve outstanding debts.
- Company: Dynamic company in Basingstoke with a focus on teamwork and support.
- Benefits: Generous holiday, career growth, and perks like free food and gym discounts.
- Other info: Enjoy a vibrant workplace with opportunities for progression and community involvement.
- Why this job: Join a supportive team and develop your skills while making a real difference.
- Qualifications: Strong communication skills and a positive attitude are essential.
The predicted salary is between 30000 - 30000 £ per year.
Location: Dummer, Basingstoke
Salary: up to £30,000
To work with customers to collect outstanding balances, and work with other departments to enable trickier debts to be collected.
Responsibilities:
- Actively contact customers who are late with their payments and request prompt payment for a portfolio of customers/companies
- Follow escalation processes when a customer continues to miss payments to ensure debt is eventually collected
- Work with customers and other internal departments to resolve issues preventing payment
- Issue credit notes and request refunds where required
- Attend bi-monthly debtors meetings and work with the senior management team at Reigate to clear aged debt
- Use CRM and sales ledger to monitor debts, plus customer records within the CRM to aid chasing
- Post bank receipts daily for various companies
- May be required to get involved with Direct Debit collections
- Liaise with customer experience team
- Provide summaries of expected bad debts
- Produce daily reports
- Take customer credit card payments
- Answer customer calls and emails
- Monitor payments inboxes
- Any other ad-hoc tasks that are required
Skills & Competencies:
- Positive can-do attitude
- Strong customer service skills
- Strong communication skills, both verbal and written
- Attention to detail
- IT Literate including Excel
- Must be able to travel to other offices as required
Benefits:
- 21 Days Holiday increasing to 22 days after 3 years and to 25 days after 5 years
- Birthday Day Off
- Buy Holiday Scheme
- Career Development and Progression Opportunities
- Employee Assistance Programme
- Enhanced Company Sick Pay
- Discounted Retail Vouchers
- Reduced Gym Membership
- SCG Mobile Benefit
- Employee Referral Bonus
- Annual Salary Reviews
- Pension Scheme
- Onsite Canteen (offering free croissants and free freshly made soup daily)
- Free On-Site Parking
- Charity Events
SCG is proud to be an equal opportunities employer. We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010. We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.
Credit Controller in Basingstoke employer: Southern Communications Ltd
Contact Detail:
Southern Communications Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Credit Controller role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching common questions for Credit Controllers. Practise your answers, focusing on your customer service skills and how you handle tricky debts. Confidence is key!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Check out our website for openings and tailor your approach to show why you’d be a great fit for us at StudySmarter.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Credit Controller in Basingstoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Credit Controller role. Highlight your experience in debt collection and customer service, as these are key for us. Use specific examples that showcase your skills and achievements.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Explain why you’re interested in the role and how your background makes you a great fit. Keep it friendly and professional, and don’t forget to mention your positive can-do attitude!
Show Off Your IT Skills: Since we value IT literacy, especially with Excel, make sure to mention any relevant software experience. If you've used CRM systems or sales ledgers before, let us know! It’ll help us see how you can hit the ground running.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Southern Communications Ltd
✨Know Your Numbers
As a Credit Controller, you'll be dealing with financial data daily. Brush up on your understanding of credit control metrics and how they impact the business. Be ready to discuss how you've successfully managed debts in the past.
✨Show Off Your Communication Skills
Strong communication is key in this role. Prepare examples of how you've effectively communicated with customers to resolve payment issues. Think about times when you had to escalate a situation and how you handled it.
✨Familiarise Yourself with CRM Tools
Since you'll be using CRM and sales ledger systems, make sure you're comfortable discussing any relevant software you've used. If you have experience with specific tools, mention them and how they helped you manage customer relationships.
✨Demonstrate Your Problem-Solving Skills
Credit Controllers often face tricky situations. Prepare to share examples of how you've tackled challenges in collecting debts or resolving customer disputes. Highlight your attention to detail and proactive approach in these scenarios.