Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers to collect payments and resolve issues collaboratively.
- Company: Dynamic company in Basingstoke with a focus on teamwork and customer service.
- Benefits: Up to £30,000 salary, 21+ days holiday, and career development opportunities.
- Other info: Enjoy free croissants, gym discounts, and a supportive work environment.
- Why this job: Make a real difference by helping customers while developing your skills.
- Qualifications: Strong communication skills and a positive attitude are essential.
The predicted salary is between 30000 - 30000 £ per year.
Location: Dummer, Basingstoke
Salary: up to £30,000
To work with customers to collect outstanding balances, and work with other departments to enable trickier debts to be collected.
Responsibilities:
- Actively contact customers who are late with their payments and request prompt payment for a portfolio of customers/companies
- Follow escalation processes when a customer continues to miss payments to ensure debt is eventually collected
- Work with customers and other internal departments to resolve issues preventing payment
- Issue credit notes and request refunds where required
- Attend bi-monthly debtors meetings and work with the senior management team at Reigate to clear aged debt
- Use CRM and sales ledger to monitor debts, plus customer records within the CRM to aid chasing
- Post bank receipts daily for various companies
- May be required to get involved with Direct Debit collections
- Liaise with customer experience team
- Provide summaries of expected bad debts
- Produce daily reports
- Take customer credit card payments
- Answer customer calls and emails
- Monitor payments inboxes
- Any other ad-hoc tasks that are required
Skills & Competencies:
- Positive can-do attitude
- Strong customer service skills
- Strong communication skills, both verbal and written
- Attention to detail
- IT Literate including Excel
- Must be able to travel to other offices as required
Benefits:
- 21 Days Holiday increasing to 22 days after 3 years and to 25 days after 5 years
- Birthday Day Off
- Buy Holiday Scheme
- Career Development and Progression Opportunities
- Employee Assistance Programme
- Enhanced Company Sick Pay
- Discounted Retail Vouchers
- Reduced Gym Membership
- SCG Mobile Benefit
- Employee Referral Bonus
- Annual Salary Reviews
- Pension Scheme
- Onsite Canteen (offering free croissants and free freshly made soup daily)
- Free On-Site Parking
- Charity Events
SCG is proud to be an equal opportunities employer. We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010. We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.
Locations
Credit Controller in Basingstoke, Hampshire employer: Southern Communications Ltd
Contact Detail:
Southern Communications Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller in Basingstoke, Hampshire
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend events, and connect with potential colleagues. You never know who might have a lead on that perfect Credit Controller role.
✨Tip Number 2
Practice makes perfect! Prepare for interviews by role-playing common questions with a friend or in front of the mirror. Show off your strong communication skills and positive can-do attitude!
✨Tip Number 3
Don’t just wait for job alerts; be proactive! Regularly check our website for new openings and apply directly. It shows initiative and helps you stand out from the crowd.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it’s a great chance to reiterate your enthusiasm for the role and the company.
We think you need these skills to ace Credit Controller in Basingstoke, Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Credit Controller role. Highlight your experience in managing customer accounts and collecting debts, as well as any relevant skills like communication and attention to detail.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this position. Share specific examples of how you've successfully handled late payments or resolved customer issues in the past.
Show Off Your IT Skills: Since the role requires IT literacy, especially with Excel, mention any relevant software experience you have. If you've used CRM systems before, let us know how you leveraged them to improve debt collection.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Southern Communications Ltd
✨Know Your Numbers
As a Credit Controller, you'll be dealing with financial data daily. Brush up on your knowledge of credit control processes and be ready to discuss how you've successfully managed debts in the past. Familiarise yourself with key metrics that are relevant to the role.
✨Show Off Your Communication Skills
Strong communication is crucial for this position. Prepare examples of how you've effectively communicated with customers or internal teams to resolve payment issues. Practice articulating your thoughts clearly and confidently during the interview.
✨Demonstrate Your Problem-Solving Ability
Be ready to share specific instances where you've tackled tricky debt situations. Think about how you approached the problem, what steps you took, and the outcome. This will show your potential employer that you can handle challenges head-on.
✨Get Familiar with CRM Tools
Since you'll be using CRM and sales ledger systems, it’s a good idea to mention any experience you have with these tools. If you’ve used similar software, talk about how you leveraged it to monitor debts and improve collection processes.