At a Glance
- Tasks: Join a team to install and support telecoms and IT systems while providing top-notch customer service.
- Company: Dynamic telecoms company in Birmingham with a focus on innovation and teamwork.
- Benefits: Competitive salary, career development, extra holiday, and a company car.
- Other info: Equal opportunities employer committed to inclusivity and career progression.
- Why this job: Gain hands-on experience in a fast-paced environment and grow your skills in telecoms.
- Qualifications: 2+ years in IT or telecoms support with strong communication and problem-solving skills.
The predicted salary is between 32000 - 42000 € per year.
Location: Quinton, Birmingham
Salary: £32,000 – £42,000
As a Field Communications Engineer you will join a team of dedicated, ambitious engineers in providing a high level of technical expertise and customer service to our clients. Ideal candidates will have a strong background in the telecoms/datacoms industry and a working knowledge of IP networking with a desire to learn new skills and progress in their career. You will be responsible for the installation and support of both hosted telephony and IT/datacoms systems.
Responsibilities
- Installation and support of telecoms and IT/datacoms systems.
- Using Supplier Portals to manage systems and faults.
- Responsible for generating, monitoring, and handling customer requests, issues, and fault reports.
- Undertaking surveys and support for technical installation projects.
- Provide liaison and guidance to customers and 3rd party IT professionals to ensure quality delivery and support of our solutions.
- Produce detailed technical documentation on system installation and support procedures.
- Providing customer training.
- Working closely with the service delivery and project teams.
Skills Required
- Understanding of VoIP, SIP, RTP, TCP & UDP protocols, Layer 2 and 3 routing, VLANs, QoS DNS, DHCP, LANs & WANs and familiarity with using diagnostics tools such as Wireshark.
- Experience and or Knowledge of telecommunications solutions including call center and call recording applications. For example, Gamma Horizon/call centre, Microsoft Teams, SpliceCom and Wildix – full training provided where necessary.
- Minimum of 2 years IT or Telecoms support experience.
- Strong interpersonal and communications skills, on the phone, in person and electronically.
- Excellent problem-solving, attention to detail and analytical skills.
- Experience in high-volume, fast-paced environments requiring teamwork and flexibility.
- Knowledge of structured cabling – CAT5/6.
- Ability to track and keep projects on schedule, manage tight deadlines, and shift priorities at a moment’s notice.
- Full UK driving license.
Benefits
- 21 Days Holiday – increasing to 22 days after 3 years and to 25 days after 5 years.
- Birthday Day Off.
- Buy Holiday Scheme.
- Company Car.
- Career Development and Progression Opportunities.
- Employee Assistance Programme.
- Enhanced Company Sick Pay.
- Discounted Retail Vouchers.
- Reduced Gym Membership.
- Annual Salary Review.
- SCG Mobile Benefit.
- Employee Referral Bonus.
- Pension Scheme.
- Free On-Site Parking.
- Charity Events.
SCG is proud to be an equal opportunities employer. We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010. We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.
Field Communications Engineer in Quinton employer: Southern Communications Group
At SCG, we pride ourselves on being an excellent employer, offering a supportive work culture that fosters professional growth and development for our Field Communications Engineers. Located in Quinton, Birmingham, we provide competitive benefits such as career progression opportunities, enhanced sick pay, and a buy holiday scheme, all while promoting a collaborative environment where your skills and contributions are valued. Join us to be part of a dedicated team that is committed to delivering exceptional customer service and technical expertise in the telecoms industry.
Contact Detail:
Southern Communications Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Communications Engineer in Quinton
✨Tip Number 1
Network like a pro! Reach out to your connections in the telecoms and datacoms industry. Attend local meetups or online webinars to meet potential employers and learn about job openings that might not be advertised.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects, especially those related to VoIP, SIP, and other relevant technologies. This gives you an edge and shows your passion for the field.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to IP networking and telecom systems. Practice explaining complex concepts in simple terms, as communication is key in this role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Field Communications Engineer in Quinton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in telecoms and datacoms. We want to see how your skills match the job description, so don’t be shy about showcasing your knowledge of IP networking and relevant protocols!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Field Communications Engineer role and how your background makes you a perfect fit for our team at StudySmarter.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with creative solutions, especially in fast-paced environments!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Southern Communications Group
✨Know Your Tech
Brush up on your knowledge of VoIP, SIP, and the various protocols mentioned in the job description. Be ready to discuss how you've used these technologies in past roles or projects. This shows you’re not just familiar with the terms but can apply them practically.
✨Showcase Problem-Solving Skills
Prepare examples of how you've tackled technical issues in high-pressure situations. Think about specific challenges you've faced in telecoms or IT/datacoms support and how you resolved them. This will demonstrate your analytical skills and ability to think on your feet.
✨Customer Service Focus
Since the role involves liaising with customers and third-party IT professionals, be ready to share experiences where you provided exceptional customer service. Highlight your communication skills and how you ensured quality delivery in previous roles.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s projects, team dynamics, or future technology initiatives. This not only shows your interest in the role but also gives you a chance to assess if the company aligns with your career goals.
